Maintenance

August 2024
Aug 22, 2024
1 maintenance

Hotfix Relase 8/22

Maintenance

Resolved Aug 22 at 03:15pm CDT

A few hotfixes will be released on 8/22 to account for the following issues:
- Encounters wouldn't stay in Waiting right after clinicians would set it
- "Patient was updated" audit log being generated when a user access a patient chart
- Caching medication history causing too many requests

We'll be monitoring server performance and reliability as we reenable background caching of medication history. No other downtime is expected.

Aug 19, 2024
1 maintenance

Upcoming Release 8/19

Maintenance

Resolved Aug 19 at 08:00am CDT

Here are some changes we're planning to launch on our next release scheduled for next Monday, Aug 19th. No service disruption is expected for this release.

GENERAL
- You will be able to view and manage your logged in devices
- An email notification will be sent when you log in from a new device
- Two new checks will be added to our status page for overall server health and processing queue status

WEB
- Improved loading performance of partner statistics
- Added toggle for partners to 'enable...

Aug 05, 2024
1 maintenance

New "Approved" status and platform restart

Maintenance

Resolved Aug 05 at 09:00am CDT

On our next release, a platform version upgrade will be deployed and will require a server restart. During the release window our servers might be intermittent or offline for a few minutes.

New "Approved" Status

This release also introduces a new status/queue for encounters: "Approved". When a physician approves an encounter, it'll now go to the Approved status before going to Processing. **Most encounters will be moved to Processing automatically as they won't require additional actions...

September 2024
Sep 03, 2024
1 maintenance

Upcoming Release 9/3

Maintenance

Resolved Sep 03 at 08:00am CDT

Here are some changes we're planning to launch on our next release scheduled for next Tuesday, Sept 3nd. Some of those changes require the server to be restarted which usually takes a few seconds so minor server unavailability is expected.

WEBSITE
- Fixed theme reset/preview not working properly on some instances;
- Improved Shopify's product/intake form association so it's easier to see which items have been associated or not;
- Added a toggle so that changes to prescriptions will require a...

October 2024
Oct 18, 2024
1 maintenance

Upcoming Release 10/18

Maintenance

Resolved Oct 18 at 11:00am CDT

We're releasing a few small fixes and improvements to some of our products today, Friday 18th. No service disruption is expected for this release. The shorter notice is due to this release consisting of mostly fixes and small tweaks which are not expected to impact most users.

[API]
- Updated algorithm for parsing lab results and reenable it on all encounters
- Fixes for images and thumbnail URLs
- Fixes to Shopify plugin
- Other fixes and improvements

[Clinicians]
- Fixes to Android app
- ...

Oct 10, 2024
1 maintenance

Upcoming Release 10/10

Maintenance

Resolved Oct 10 at 08:00am CDT

Here are some of the changes we're planning to launch on our next release scheduled for next Thursday, Oct 10th. No service disruption is expected for this release. The shorter notice is due to this release consisting of mostly fixes and small tweaks which are not expected to impact most users.

[API]
- Introduced a new workflow for requesting the patient's preferred pharmacy for specific scenarios, such as when a pharmacy is missing or needs to be replaced;

[Patient]
- Implemented a solutio...

Oct 02, 2024
1 maintenance

Upcoming Release 9/30

Maintenance

Resolved Oct 02 at 07:00am CDT

UPDATE: Postponed to Wed, Oct 2nd.


Here are some changes we're planning to launch on our next release scheduled for next Monday, Oct 2nd. No service disruption is expected for this release.

CLINICIANS APP
- Introduced a workflow for requesting a patient’s preferred pharmacy. When a patient selects a pharmacy, it will be set as the preferred pharmacy for the patient and any prescriptions without a pharmacy will be updated accordingly;
- Redesigned the Case Details view to combine medic...