Some services are down

Last updated on Sep 20 at 10:40pm CDT

API (Production)
60 days ago
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Admin Portal (Production)
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DoseSpot (Production)
60 days ago
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Server Load (Production)
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Processing Cases Queue (Production)

Previous incidents

Sep 20, 2024

Processing Queue Issues

Downtime

Created Sep 20 at 09:10am CDT

We are investigating an issue with the processing queue being stuck and failing to be processed by Dosespot.


From our preliminary investigation we detected that Dosespot is not sending us webhooks for processed encounters. We are running an endpoint manually to check prescription status so encounters are moved forward. We have also opened a ticket with Dosespot to hotfix it.