Ongoing maintenance

On December 1, 2026, we will be releasing an update that transitions applicable content fields from HTML to Markdown. This change affects intake forms, questionnaire content, email templates, and other patient-facing content across the platform. Existing content will be automatically migrated from HTML to Markdown as part of the release.

Partners Using White Label Tools

For partners using our hosted white label experiences, including intake forms, email communications, and patient-faci...

As part of Shopify’s upcoming security requirements, we will be enabling IP allowlisting for the MD Integrations Connect Shopify application during the maintenance window: November 17 at 6:00 AM ET.

We have already validated our required outbound IP addresses and will complete final testing against historical traffic before enabling enforcement. We do not anticipate any disruption.

However, in the unlikely event that an IP address is missing from the allowlist, Shopify would temporarily...

​Launching: Nov 17, 2026. Additive, with no breaking changes.

​LillyDirect prescriptions filled by GiftHealth now appear as read-only case orders. MDI checks GiftHealth’s events feed on a schedule and automatically moves each order through its statuses. LillyDirect partners should contact GiftHealth to obtain API credentials to set up LillyDirect as a pharmacy within ​MDI.

​How it works

• ​​You must have a Direct-to-Pharmacy integration.
• ​Prescriptions are sent to LillyDirect via stan...