Previous incidents

Update: We performed a server upgrade to help address timeout issues. We will be monitoring to see if the issue is resolved.

We are investigating reports of "Something went wrong" errors likely caused by a timeout on the database server. Will update the note shortly with ETA.

We are currently investigating an issue on our production server that may cause temporary service disruption on some regions.

We identified an issue related to our CICD flow. A fix has been deployed to address it.

We are currently experiencing an issue on our website where some URLs are returning a 404 error when accessed directly. We are currently investigating this issue and working on a fix.

We resolved an issue with table indexing that slowed down one of our databases. Service has been restored.

We are currently investigating an issue that's causing increased latency/service degradation on some regions.

We were informed by Dosespot that the issue is now resolved. We'll be reprocessing affected encounters in the next few minutes.

No further action is required.

Some of our partners reported instability with approving prescriptions. From our preliminary investigation it seems to be an internal issue with Dosespot and Surescripts that's resulting on an error message being displayed on recent encounters. We are working together with Dosespot to find a resolution as soon as possible.