Previous incidents

February 2025
Feb 12, 2025
1 incident

Server Degradation

Resolved Feb 12 at 09:48pm CST

We resolved an issue with table indexing that slowed down one of our databases. Service has been restored.


We are currently investigating an issue that's causing increased latency/service degradation on some regions.

Feb 11, 2025
1 incident

Dosespot Instability

Resolved Feb 11 at 01:52pm CST

We were informed by Dosespot that the issue is now resolved. We'll be reprocessing affected encounters in the next few minutes.

No further action is required.


Some of our partners reported instability with approving prescriptions. From our preliminary investigation it seems to be an internal issue with Dosespot and Surescripts that's resulting on an error message being displayed on recent encounters. We are working together with Dosespot to find a resolution as soon as possible.

January 2025
No incidents reported
December 2024
Dec 05, 2024
1 incident

Degraded Performance

Resolved Dec 05 at 09:35am CST

We identified an instability with one of our servers that caused the service degradation. We redirected the load to a different server and service is now restored. We'll continue to investigate the root cause of the issue.


We're currently investigating an issue affecting our production API that may cause service degradation on some regions.

Dec 02, 2024
1 incident

Degraded performance

Resolved Dec 02 at 02:10pm CST

We are investigating an issue that's causing CPU spikes on some of ours servers which may result in degraded performance for some regions.