Previous incidents

November 2024
Nov 12, 2024
1 incident

Monitoring server instability

Resolved Nov 12 at 11:04pm CST

Yesterday 12th at around 11pm our status page sent a service degradation alert to some of our customers. Preliminary investigation shows no unusual behavior on our server logs, which may indicate a temporary instability with health monitor tools. We'll continue monitoring to make sure services are running as expected.

Nov 11, 2024
1 incident

Service Instability

Resolved Nov 11 at 05:42am CST

We are currently investigating a server load issue that may impact some of our customers.


We identified one of our customers running a long running script that caused our server load to increase within a short window of time. Our firewall has blocked that behavior and we have since worked with that customer to resolve this issue.

October 2024
Oct 04, 2024
1 incident

Endpoints timing out

Resolved Oct 04 at 09:18am CDT

We received reports that some of our endpoints are timing out, which may have caused alerts being sent from our Status Page. We're currently investigating this issue.


After further investigation, it seems like the timeouts were related to a minor network instability and affected only a small subset of partners. We will keep monitoring the situation.

September 2024
Sep 20, 2024
1 incident

Processing Queue Issues

Resolved Sep 20 at 09:10am CDT

We are investigating an issue with the processing queue being stuck and failing to be processed by Dosespot.


From our preliminary investigation we detected that Dosespot is not sending us webhooks for processed encounters. We are running an endpoint manually to check prescription status so encounters are moved forward. We have also opened a ticket with Dosespot to hotfix it.


Dosespot issued a hotfix to address this issue. Cases in processing should now be moved to Completed auto...

Sep 06, 2024
1 incident

Prescriptions stuck with Dosespot issues

Resolved Sep 06 at 09:52am CDT

We identified some of the prescriptions submitted today are failing to due to a Dosespot/Surescripts error. We are monitoring the queue and have a ticket open with Dosespot so they can fix this issue as soon as possible. We will be resubmitting any encounters with errors automatically once the issue is resolved.


The issue seems to be resolved. Resubmitting prescriptions should make them go through the pharmacy successfully.

Sep 04, 2024
1 incident

New monitors are now available

Resolved Sep 04 at 05:20pm CDT

We just introduced a few new monitors for server health. Please bare with us as these might generate false positive notifications. We'll be monitoring them for the next few days to make sure they work properly.