Previous incidents

We are investigating an issue with the processing queue being stuck and failing to be processed by Dosespot.

From our preliminary investigation we detected that Dosespot is not sending us webhooks for processed encounters. We are running an endpoint manually to check prescription status so encounters are moved forward. We have also opened a ticket with Dosespot to hotfix it.

We identified some of the prescriptions submitted today are failing to due to a Dosespot/Surescripts error. We are monitoring the queue and have a ticket open with Dosespot so they can fix this issue as soon as possible. We will be resubmitting any encounters with errors automatically once the issue is resolved.

The issue seems to be resolved. Resubmitting prescriptions should make them go through the pharmacy successfully.

We just introduced a few new monitors for server health. Please bare with us as these might generate false positive notifications. We'll be monitoring them for the next few days to make sure they work properly.