Maintenance

July 2024
Jul 01, 2024
1 maintenance

Server update requires restart

Maintenance

Resolved Jul 01 at 09:45am CDT

A new deploy requires our server to be restarted. The restart will take around 5 minutes and will happen during the timeframe set by this maintenance window.

We apologize for the inconvenience.

August 2024
Aug 22, 2024
1 maintenance

Hotfix Relase 8/22

Maintenance

Resolved Aug 22 at 03:15pm CDT

A few hotfixes will be released on 8/22 to account for the following issues:
- Encounters wouldn't stay in Waiting right after clinicians would set it
- "Patient was updated" audit log being generated when a user access a patient chart
- Caching medication history causing too many requests

We'll be monitoring server performance and reliability as we reenable background caching of medication history. No other downtime is expected.

Aug 19, 2024
1 maintenance

Upcoming Release 8/19

Maintenance

Resolved Aug 19 at 08:00am CDT

Here are some changes we're planning to launch on our next release scheduled for next Monday, Aug 19th. No service disruption is expected for this release.

GENERAL
- You will be able to view and manage your logged in devices
- An email notification will be sent when you log in from a new device
- Two new checks will be added to our status page for overall server health and processing queue status

WEB
- Improved loading performance of partner statistics
- Added toggle for partners to 'enable...

Aug 05, 2024
1 maintenance

New "Approved" status and platform restart

Maintenance

Resolved Aug 05 at 09:00am CDT

On our next release, a platform version upgrade will be deployed and will require a server restart. During the release window our servers might be intermittent or offline for a few minutes.

New "Approved" Status

This release also introduces a new status/queue for encounters: "Approved". When a physician approves an encounter, it'll now go to the Approved status before going to Processing. **Most encounters will be moved to Processing automatically as they won't require additional actions...

September 2024
Sep 03, 2024
1 maintenance

Upcoming Release 9/3

Maintenance

Resolved Sep 03 at 08:00am CDT

Here are some changes we're planning to launch on our next release scheduled for next Tuesday, Sept 3nd. Some of those changes require the server to be restarted which usually takes a few seconds so minor server unavailability is expected.

WEBSITE
- Fixed theme reset/preview not working properly on some instances;
- Improved Shopify's product/intake form association so it's easier to see which items have been associated or not;
- Added a toggle so that changes to prescriptions will require a...