Previous incidents
Emergency Maintenance
Resolved Mar 9, 2025 at 6:00pm UTC
We are currently investigating an issue on our production server that may cause temporary service disruption on some regions.
404 pages on website
Resolved Feb 27, 2025 at 6:10pm UTC
We identified an issue related to our CICD flow. A fix has been deployed to address it.
We are currently experiencing an issue on our website where some URLs are returning a 404 error when accessed directly. We are currently investigating this issue and working on a fix.
Server Degradation
Resolved Feb 13, 2025 at 3:48am UTC
We resolved an issue with table indexing that slowed down one of our databases. Service has been restored.
We are currently investigating an issue that's causing increased latency/service degradation on some regions.
Dosespot Instability
Resolved Feb 11, 2025 at 7:52pm UTC
We were informed by Dosespot that the issue is now resolved. We'll be reprocessing affected encounters in the next few minutes.
No further action is required.
Some of our partners reported instability with approving prescriptions. From our preliminary investigation it seems to be an internal issue with Dosespot and Surescripts that's resulting on an error message being displayed on recent encounters. We are working together with Dosespot to find a resolution as soon as possible.