Previous incidents

We identified an instability with one of our servers that caused the service degradation. We redirected the load to a different server and service is now restored. We'll continue to investigate the root cause of the issue.

We're currently investigating an issue affecting our production API that may cause service degradation on some regions.

We are investigating an issue that's causing CPU spikes on some of ours servers which may result in degraded performance for some regions.

Yesterday 12th at around 11pm our status page sent a service degradation alert to some of our customers. Preliminary investigation shows no unusual behavior on our server logs, which may indicate a temporary instability with health monitor tools. We'll continue monitoring to make sure services are running as expected.

We are currently investigating a server load issue that may impact some of our customers.

We identified one of our customers running a long running script that caused our server load to increase within a short window of time. Our firewall has blocked that behavior and we have since worked with that customer to resolve this issue.

We received reports that some of our endpoints are timing out, which may have caused alerts being sent from our Status Page. We're currently investigating this issue.

After further investigation, it seems like the timeouts were related to a minor network instability and affected only a small subset of partners. We will keep monitoring the situation.