We are excited to announce that our new Slack-based ticketing feature will go live on September 2.

We are implementing this feature to better understand your needs, efficiently route your requests and questions to the appropriate MDI contact, and ultimately improve our service to your organization. You may notice a bot auto-responding to your messages or generating a support ticket for our team. This feature will also help us develop our knowledge base and overall enhance our quality of service. We appreciate your patience as we all become familiar with this new system.

For the best experience, please keep the following helpful pointers in mind:
- When possible, send your full question or request in a single message.
- Reply to existing posts to keep one topic connected within a single thread.
- Use separate comments for different topics.

Following these tips will help us support you more effectively. We welcome your feedback, as we ensure this is a positive experience for everyone.

Thank you for your continued partnership.