Previous incidents

May 2024
May 25, 2024
1 incident

Server slow issue

Resolved May 25 at 08:15am CDT

Customers in some regions might experience performance degradation as part of a test we are performing to assess infrastructure reliability.

Test is now concluded.

May 24, 2024
2 incidents

Testing infrastructure change

Resolved May 24 at 10:30pm CDT

We're currently testing a new infra setting on our Development environment.

Server CPU High Usage

Resolved May 24 at 02:31pm CDT

We detected a high CPU usage on our main server which may cause timeout on some customer's API calls. We're currently investigating the issue and working to restore the service as soon as possible.

Issue has been resolved and service is now back at normal operation. Get audit log endpoints have been temporarily disabled.

April 2024
Apr 20, 2024
1 incident

Server Restart


Resolved Apr 20 at 02:00am CDT

In order to finalize our Dosespot v2 migration from Monday, a production server restart is required. It should last 5 minutes.

Apr 15, 2024
1 incident

Server upgrade requires restart


Resolved Apr 15 at 09:00pm CDT

Next Monday (April 15th) starting at 9pm CT, we will have a maintenance window with an expected duration of about 2 hours. During that time our servers will be intermittent or offline as we perform a required platform upgrade that needs to coordinated with an external team (in which we depended on their availability).

We'll be updating our API to use a new version of Dosespot (our e-prescribing partner) which introduces the following breaking changes:
- Medication Search endpoint will now...

March 2024
No incidents reported