On December 1, 2026, we will be releasing an update that transitions applicable content fields from HTML to Markdown. This change affects intake forms, questionnaire content, email templates, and other patient-facing content across the platform. Existing content will be automatically migrated from HTML to Markdown as part of the release.

Partners Using White Label Tools

For partners using our hosted white label experiences, including intake forms, email communications, and patient-facing content, this change should be fully transparent. Our applications will automatically render Markdown content, and existing HTML content will be converted during migration.

Recommended action:

After the December 1 release, perform a quick review of your intake forms, emails, and patient-facing content to ensure formatting appears as expected.

Partners Consuming Questionnaire Content via API

Partners who consume questionnaire content via our APIs and render it within their own applications will need to ensure their frontend applications support Markdown rendering. Following this release:

• Questionnaire content will be stored and delivered as Markdown.
• Email template content and other applicable text fields will be stored as Markdown.
• Applications that currently rely on HTML rendering should validate that Markdown is rendered correctly.

Required action:

Verify your frontend can properly render Markdown content prior to the December 1 release.

What’s Included

• Support for storing and rendering Markdown in fields that currently use HTML
• Markdown support for email template rendering
• Migration of existing HTML content to Markdown
• Markdown-based editing and rendering in the Partner Portal
• Markdown rendering support in the Patient App

What’s Not Changing

• No API schema changes
• Existing field names and data structures remain unchanged
• Content will continue to be returned in the same text fields

Recommended Validation

After release, please verify:

• Email formatting and branding
• Intake form instructions and questionnaire content
• Links, headings, bullet lists, and emphasized text
• Patient-facing educational and informational content

For partners with custom implementations built on our APIs, we strongly recommend validating all questionnaire and content-rendering experiences to ensure Markdown is displayed correctly before promoting changes to production.