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Resolved

Oct 13, 2026 at 7:55pm UTC – Oct 13, 2026 at 9:55pm UTC

Resolved
Oct 13, 2026 at 9:55pm UTC

Maintenance ended

Affected services

Created
Oct 13, 2026 at 7:55pm UTC

Today's release introduced timeout issues on the Assigned endpoint (Move to Assigned), affecting some case transitions and reassignments. Partners with higher volumes may experience processing delays or timeouts. The Engineering team is actively working on a resolution and will provide another update in the next few hours.

Affected services