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Resolved

Maintenance Alert — Active DTP Issues

Aug 25, 2026 at 8:16pm UTC  –  Aug 25, 2026 at 10:16pm UTC

Resolved
Aug 25, 2026 at 10:16pm UTC

Maintenance ended

Created
Aug 25, 2026 at 8:16pm UTC

We’re currently investigating three issues affecting Direct‑to‑Pharmacy (DTP) orders:

1. Missing DTP Status Updates
Some orders are showing a “status is missing” error. Most of these orders have already reached the pharmacy, but the system is failing to update their DTP status.

2. Offering Details Not Displaying in the UI
Orders are appearing without offering details, even though offerings are correctly associated. This is a UI display issue only—no data loss.

3. Slow Post File Processing
The post file is running significantly slower than normal due to a recent security update included in the latest release.