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Server degradation

Aug 20 at 07:17am CDT
Affected services
API (Production)

Resolved
Aug 20 at 07:17am CDT

Some of our customers are currently experiencing a degradation of service. Our team is currently investigating the cause. Early findings suggest an issue with our application framework failing to close idle connections which leads to a lock on our database.


We identified an issue with idle connections not closing properly. We've issued a fix to automatically close those and we'll be monitoring database availability throughout the day to ensure stability.


We just deployed a new fix to account for idle connections with shorter timespans. We'll continue monitoring database activity closely to ensure stability.