Incidents reported on status page for MD Integrations https://status.mdintegrations.com/ https://d1lppblt9t2x15.cloudfront.net/logos/f8b8c6154e119b5996ad62beced4972c.png https://status.mdintegrations.com/ en https://status.mdintegrations.com/ Tue, 24 Jun 2025 23:24:46 +0000 https://status.mdintegrations.com/#dc508abe76a8590ad326c92c7910ed3810383ae4ab1f54451a7e0716a9356bce Server Load recovered https://status.mdintegrations.com/ Tue, 24 Jun 2025 23:22:39 +0000 https://status.mdintegrations.com/#dc508abe76a8590ad326c92c7910ed3810383ae4ab1f54451a7e0716a9356bce Server Load went down https://status.mdintegrations.com/ Tue, 24 Jun 2025 22:58:18 +0000 https://status.mdintegrations.com/#5664c8608d489dc675acf572647fe44f3a906246222ac08feb6c820404a8f386 Server Storage recovered https://status.mdintegrations.com/ Tue, 24 Jun 2025 22:56:16 +0000 https://status.mdintegrations.com/#5664c8608d489dc675acf572647fe44f3a906246222ac08feb6c820404a8f386 Server Storage went down https://status.mdintegrations.com/ Mon, 23 Jun 2025 21:47:20 +0000 https://status.mdintegrations.com/#f1e1244c1fe21c16bfc946f1d343110a6e113d27962174769780fbf3f2fe5ba5 Processing Cases Queue recovered https://status.mdintegrations.com/ Mon, 23 Jun 2025 21:32:20 +0000 https://status.mdintegrations.com/#f1e1244c1fe21c16bfc946f1d343110a6e113d27962174769780fbf3f2fe5ba5 Processing Cases Queue went down https://status.mdintegrations.com/ Fri, 20 Jun 2025 18:44:39 +0000 https://status.mdintegrations.com/#cdf3a46dd7dd47202b4b7b261ee24928ab9fc2d482621555a6b3721162272c39 Processing Cases Queue recovered https://status.mdintegrations.com/ Fri, 20 Jun 2025 17:49:40 +0000 https://status.mdintegrations.com/#cdf3a46dd7dd47202b4b7b261ee24928ab9fc2d482621555a6b3721162272c39 Processing Cases Queue went down https://status.mdintegrations.com/ Fri, 20 Jun 2025 15:39:39 +0000 https://status.mdintegrations.com/#f14a56553db18ee71e3f1c4b2f5bf4cf057d3f88ce474b75ed7c70f5e5760756 Processing Cases Queue recovered https://status.mdintegrations.com/ Fri, 20 Jun 2025 15:29:40 +0000 https://status.mdintegrations.com/#f14a56553db18ee71e3f1c4b2f5bf4cf057d3f88ce474b75ed7c70f5e5760756 Processing Cases Queue went down https://status.mdintegrations.com/ Wed, 18 Jun 2025 19:47:07 +0000 https://status.mdintegrations.com/#66cb2fd845c161bff3dfac3087bd2c729f52c9b53a7ac75a20396154a20cc1db Processing Cases Queue recovered https://status.mdintegrations.com/ Wed, 18 Jun 2025 19:22:05 +0000 https://status.mdintegrations.com/#66cb2fd845c161bff3dfac3087bd2c729f52c9b53a7ac75a20396154a20cc1db Processing Cases Queue went down https://status.mdintegrations.com/ Wed, 18 Jun 2025 19:12:05 +0000 https://status.mdintegrations.com/#df8928964c81133b7a5a13dbfaeb133a6f5ebb39c96fc1d091d147b8e8355a90 Processing Cases Queue recovered https://status.mdintegrations.com/ Wed, 18 Jun 2025 18:57:05 +0000 https://status.mdintegrations.com/#df8928964c81133b7a5a13dbfaeb133a6f5ebb39c96fc1d091d147b8e8355a90 Processing Cases Queue went down https://status.mdintegrations.com/ Wed, 18 Jun 2025 00:46:18 +0000 https://status.mdintegrations.com/#b7dd8244190ae827943171e4a95929d1f6004e598399a311e1ac12e24fc64c8d Processing Cases Queue recovered https://status.mdintegrations.com/ Wed, 18 Jun 2025 00:16:19 +0000 https://status.mdintegrations.com/#b7dd8244190ae827943171e4a95929d1f6004e598399a311e1ac12e24fc64c8d Processing Cases Queue went down https://status.mdintegrations.com/incident/591792 Tue, 17 Jun 2025 14:30:00 +0000 https://status.mdintegrations.com/incident/591792#241d51cd233c5fa33e5a650a7959e7a86ef1ced498a67e6e9b88200a8896b497 Maintenance completed https://status.mdintegrations.com/incident/591792 Tue, 17 Jun 2025 10:00:00 -0000 https://status.mdintegrations.com/incident/591792#32b0db1f4acc49bd69476fa4c73a1132c2556c38dcf8c0fd4fa88ac792f7d298 Update 4: We have completed the deploy successfully. The team is now investigating a minor issue completing prescriptions that shouldn't affect regular operations. Thank you for your continued support. ---- Update 3: We are extending the deploy window to 9:30 AM CT to accommodate a long running script. We apologize for the inconvenience. ---- Update 2: As our team finalizes data migration, we will be extending the deploy window to 9:00 AM CT. ---- Update: Deploy commencing. ---- Howdy! On Tuesday, June 10th at 5:00 AM CT, our team will be performing a server upgrade that may cause brief periods of downtime or intermittent service. We expect the maintenance window to last approximately 2 hours, concluding by 9:00 AM CT. As part of this upgrade, we’ll also be releasing several new features and improvements across our products, including a change that requires your attention. ### 🚨 Changes to the Shopify plugin We introduced a few changes to our Shopify app that requires the "Chat With Doctor" button extension to be re-added to your template. After this deploy, we ask you to please access your Shopify store, head to our plugin page and re-do the steps related to enabling the "Chat with Doctor" button. There will be no impact on the flow or the other extensions. Additionally, we're introducing a new option to your product associations that allows you to set up refill orders (from external plugins) and have MD Integrations sending a new intake form directly to the patient. ### 🚨 New Offerings structure To streamline the way offerings, encounters, and prescriptions work together — and to support the addition of new offering types in the future — we’re introducing a new case_offerings field. This change will deprecate the case_prescriptions and case_services fields. To ensure a smooth transition, the new structure will coexist with the current one during this release, so your existing integration won't be immediately impacted. What you need to know: - **If you're using our Shopify or WooCommerce extensions:** No action is required. - **If you're using our white-label intake forms:** Update your implementation of the Create Voucher endpoint by removing the case_prescriptions and case_services arrays, and instead sending the new case_offerings field. [See documentation here.](https://documenter.getpostman.com/view/14212272/2s8Yt1r9B8#dc1a9c28-a32f-4171-8729-df7a75fac7f6) - **If you're creating cases via the API:** - Update your implementation of the Create Case endpoint to remove the case_prescriptions and case_services arrays and use the new case_offerings field. [See documentation here.](https://documenter.getpostman.com/view/14212272/2s8Yt1r9B8#1d624acb-4d63-4d7d-a380-73bae6c308c0) - Also, review any endpoints that manipulate Prescriptions and Services and switch to their new Offering-based counterparts. [See documentation here.](https://documenter.getpostman.com/view/14212272/2s8Yt1r9B8#60155296-5d45-48d1-9e68-d668873bde35) Additionally, we will be introducing a new webhook for [Offering Submitted](https://documenter.getpostman.com/view/14212272/2s8Yt1r9B8#40d61954-6907-4980-8f61-d0fb8a4abb32), aligned with this new structure, to be used instead of the existing Prescription Submitted one. Both webhooks will coexist and be called together when a prescription is submitted until the retirement date. Please ensure your integration is fully migrated to the new structure by July 31st. Thank you for your continued partnership. If you have any questions or need assistance, don’t hesitate to reach out. ========================== ### Changelog: **[Web]** - Consolidated all offering types into a single offerings structure - Implemented support to Stripe payments - Reorganized "Integration" page settings - Added additional notification options - Improved encounters export to be inline with the export available on invoices - Improvements to loading speed of webhook logs - Partners can now customize the copy of hardcoded questions **[Clinicians]** - Prescription wildcards such as patient_special_necessities are now replaced when the prescription is created instead of submitted - Added reply button to medical intake questions that may contain a patient question - Implemented a change where only admins are able to cancel completed encounters - Fixed an issue on switching from sandbox to live modes - Added support for additional lab result formats - Added support to trigger workflows when submitting prescriptions **[Shopify/WooCommerce Plugins]** - Added support for subscription flow on certain products - Fixed bugs **[Patient]** - Implemented support to Stripe payments - Fonts should now apply on inputs and textareas - Added support for body temperature and O2 fields - Added support to edit hard coded questions - Fixed bugs **[API]** - New webhook for notifying the tracking number on Boothwyn orders - Fixed an issue with invalid webhook signature being sent on prescription submitted webhooks - Reduced time for considering a doctor OOO due to inactivity from 72hrs to 50hrs - Added support for patient's body temperature and O2 fields - Implemented new special necessities field on patient records - Patients will now receive a reminders after 48 hours of not uploading their ID or AV when requested - Fixed bugs https://status.mdintegrations.com/ Thu, 08 May 2025 23:02:39 +0000 https://status.mdintegrations.com/#51553d24f2147a3b7b35dac5d899235b73c650c4e31831c41f98cfcd387df8af Processing Cases Queue recovered https://status.mdintegrations.com/ Thu, 08 May 2025 22:42:40 +0000 https://status.mdintegrations.com/#51553d24f2147a3b7b35dac5d899235b73c650c4e31831c41f98cfcd387df8af Processing Cases Queue went down https://status.mdintegrations.com/ Tue, 06 May 2025 13:26:15 +0000 https://status.mdintegrations.com/#aedc510e144b3a3810e0ee9e57ca6ca8bfafb1a98daafc12d13cea6cf3b03ac6 Processing Cases Queue recovered https://status.mdintegrations.com/ Tue, 06 May 2025 12:51:12 +0000 https://status.mdintegrations.com/#aedc510e144b3a3810e0ee9e57ca6ca8bfafb1a98daafc12d13cea6cf3b03ac6 Processing Cases Queue went down https://status.mdintegrations.com/ Mon, 05 May 2025 12:19:47 +0000 https://status.mdintegrations.com/#a216ffd3a761b9f22ea2b51b7edb8326174b56cd94d8d2a501a83d69ac5f8cc7 Server Load recovered https://status.mdintegrations.com/ Mon, 05 May 2025 12:18:59 +0000 https://status.mdintegrations.com/#0fc7aadec963dfc8d0b94f400abaa973af27342f2145cbcca5fe3b1c66e17487 API (Production) recovered https://status.mdintegrations.com/ Mon, 05 May 2025 12:18:55 +0000 https://status.mdintegrations.com/#ff843258fe914d85f114bd832fb1de68e4e1371635e9f3155708506be7459106 Server Storage recovered https://status.mdintegrations.com/ Mon, 05 May 2025 12:12:46 +0000 https://status.mdintegrations.com/#0fc7aadec963dfc8d0b94f400abaa973af27342f2145cbcca5fe3b1c66e17487 API (Production) went down https://status.mdintegrations.com/ Mon, 05 May 2025 12:12:46 +0000 https://status.mdintegrations.com/#a216ffd3a761b9f22ea2b51b7edb8326174b56cd94d8d2a501a83d69ac5f8cc7 Server Load went down https://status.mdintegrations.com/ Mon, 05 May 2025 12:12:27 +0000 https://status.mdintegrations.com/#ff843258fe914d85f114bd832fb1de68e4e1371635e9f3155708506be7459106 Server Storage went down https://status.mdintegrations.com/incident/550893 Thu, 24 Apr 2025 22:45:54 +0000 https://status.mdintegrations.com/incident/550893#bfbf2d37fdd8b4be158a1904772331c271d0d32c607bd45abf9bbc0c4f33d005 Maintenance completed https://status.mdintegrations.com/incident/550893 Thu, 24 Apr 2025 22:00:54 -0000 https://status.mdintegrations.com/incident/550893#89687248688d3ff5d458068e0136c66e4b1d9cf4f5b59904c320840c98d01786 We are rolling out a few fixes and improvements today with no expected downtime. That's to accommodate our upcoming MDI Preferred Profile Program and a few additional fixes. https://status.mdintegrations.com/ Mon, 14 Apr 2025 16:58:16 +0000 https://status.mdintegrations.com/#3394b9a3f44e8a060352348022f82b0e4f25bfb56a6fa83cd654fe6dd2f842d1 Processing Cases Queue recovered https://status.mdintegrations.com/ Mon, 14 Apr 2025 16:48:11 +0000 https://status.mdintegrations.com/#3394b9a3f44e8a060352348022f82b0e4f25bfb56a6fa83cd654fe6dd2f842d1 Processing Cases Queue went down https://status.mdintegrations.com/ Mon, 14 Apr 2025 16:27:58 +0000 https://status.mdintegrations.com/#bec183117e2854419801abcce4b6ca373c46786340182ba7353de001d1d56840 Processing Cases Queue recovered https://status.mdintegrations.com/ Mon, 14 Apr 2025 15:57:58 +0000 https://status.mdintegrations.com/#bec183117e2854419801abcce4b6ca373c46786340182ba7353de001d1d56840 Processing Cases Queue went down https://status.mdintegrations.com/incident/543894 Mon, 14 Apr 2025 12:30:00 +0000 https://status.mdintegrations.com/incident/543894#b6c592ce98149b770bc5c52b555fb36a6f49b315b14f3dd74d8c0aa8a47abb86 Maintenance completed https://status.mdintegrations.com/incident/543894 Mon, 14 Apr 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/543894#8d4448e205d7761fa5cd091260ba27826228ce156bd7907591ac63a337f70337 Next Monday we'll be rolling out a few fixes and improvements across different products with no expected downtime. The reason for the short notice is to expedite the release of a pharmacy integration to enhance our capability of prescribing weight loss medication. [Features] - New API integration with Boothwyn pharmacy [API] - Introduced a new dynamic offering type to support Boothwyn integration and other offerings in the future - Changed the name for auto generated PDFs to be more human friendly - Added an endpoint to set an ICD as primary for the Partner API - An email will now be sent 3 days before messages on the support thread are auto archived - Fixed an issue with reset password functionality - Fixed an issue with email wildcards - Fixed an issue where certain webhooks would be triggered multiple times [Clinicians] - Added pagination and other improvements to flagged encounters - Added an option to open encounters in a new/current tab from the Notifications list - Added Help Center to the navigation sidebar - Added an option to multiselect prescriptions to add to a case when holding ctrl/cmd [Web] - Fixes and improvements to invoicing capabilities on the website - Added new statistics cards - Added a new metrics dashboard [Patient] - Fixed an issue where fullscreen mode wouldn't trigger correctly in certain conditions [Shopify] - Fixed security vulnerabilities [WooCommerce] - WooCommerce plugin was approved on the Wordpress store https://status.mdintegrations.com/ Wed, 09 Apr 2025 05:13:36 +0000 https://status.mdintegrations.com/#71881dca1e435210c09bd17ae9f0bb4be418056331cd04a3b4babfa555cf4ff7 Processing Cases Queue recovered https://status.mdintegrations.com/ Wed, 09 Apr 2025 03:33:36 +0000 https://status.mdintegrations.com/#71881dca1e435210c09bd17ae9f0bb4be418056331cd04a3b4babfa555cf4ff7 Processing Cases Queue went down https://status.mdintegrations.com/incident/539372 Fri, 04 Apr 2025 03:25:03 +0000 https://status.mdintegrations.com/incident/539372#266132afba0e13b274e707380d712169ccffc4191bed1bcc2cf810e22f1a0e51 Maintenance completed https://status.mdintegrations.com/ Fri, 04 Apr 2025 03:14:16 +0000 https://status.mdintegrations.com/#487df7c490fe9c5a893329ef33c9ad17a619a269e6e9ceeb0a4600e3ad34c251 Server Load recovered https://status.mdintegrations.com/ Fri, 04 Apr 2025 03:11:23 +0000 https://status.mdintegrations.com/#269005ac47bd98729c516b22188b67c45ac59cb283fb1fc8c7b0a858a69c9a7b Processing Cases Queue recovered https://status.mdintegrations.com/ Fri, 04 Apr 2025 03:11:23 +0000 https://status.mdintegrations.com/#f49fd5cdf4d63b4c53ebcab054df784dcd873f1b4204e12e6052291739620cb8 API (Production) recovered https://status.mdintegrations.com/ Fri, 04 Apr 2025 03:11:21 +0000 https://status.mdintegrations.com/#d6e9e8e8d87b11b8a07361b0617e4201f3aff0c0768a8e325f1354e230f7e018 Server Storage recovered https://status.mdintegrations.com/ Fri, 04 Apr 2025 02:52:57 +0000 https://status.mdintegrations.com/#269005ac47bd98729c516b22188b67c45ac59cb283fb1fc8c7b0a858a69c9a7b Processing Cases Queue went down https://status.mdintegrations.com/ Fri, 04 Apr 2025 02:52:16 +0000 https://status.mdintegrations.com/#487df7c490fe9c5a893329ef33c9ad17a619a269e6e9ceeb0a4600e3ad34c251 Server Load went down https://status.mdintegrations.com/ Fri, 04 Apr 2025 02:52:16 +0000 https://status.mdintegrations.com/#f49fd5cdf4d63b4c53ebcab054df784dcd873f1b4204e12e6052291739620cb8 API (Production) went down https://status.mdintegrations.com/ Fri, 04 Apr 2025 02:51:56 +0000 https://status.mdintegrations.com/#d6e9e8e8d87b11b8a07361b0617e4201f3aff0c0768a8e325f1354e230f7e018 Server Storage went down https://status.mdintegrations.com/incident/539372 Fri, 04 Apr 2025 02:30:00 -0000 https://status.mdintegrations.com/incident/539372#cf8d5df4fbf0c203515def21572112bb02a046650a7bf660b7d4b678beb77988 Database upgrade was successful. We'll be monitoring to see if timeout issues are reduced going forward. --- A database server upgrade may require restart, which may cause temporary service disruption for a few minutes. This upgrade is required to mitigate the timeout issues the platform has been experiencing. We apologize for the inconvenience. https://status.mdintegrations.com/incident/538798 Wed, 02 Apr 2025 16:16:00 -0000 https://status.mdintegrations.com/incident/538798#51bbb0dc4028e9aaaa859ecfd801629126e13768d6b7e4682870edcc400554dd Update: We performed a server upgrade to help address timeout issues. We will be monitoring to see if the issue is resolved. --- We are investigating reports of "Something went wrong" errors likely caused by a timeout on the database server. Will update the note shortly with ETA. https://status.mdintegrations.com/ Sat, 29 Mar 2025 11:40:33 +0000 https://status.mdintegrations.com/#86b1a9f8c48629b3290370669179c685dd21205d457be1b806d71fd8a7174f25 Processing Cases Queue recovered https://status.mdintegrations.com/ Sat, 29 Mar 2025 09:15:32 +0000 https://status.mdintegrations.com/#86b1a9f8c48629b3290370669179c685dd21205d457be1b806d71fd8a7174f25 Processing Cases Queue went down https://status.mdintegrations.com/ Fri, 28 Mar 2025 13:37:32 +0000 https://status.mdintegrations.com/#47a3487216ad6c55a7dc97881f1de5034ee8fbad334359d5b8c82ffbc3289bcc Processing Cases Queue recovered https://status.mdintegrations.com/ Fri, 28 Mar 2025 12:48:25 +0000 https://status.mdintegrations.com/#47a3487216ad6c55a7dc97881f1de5034ee8fbad334359d5b8c82ffbc3289bcc Processing Cases Queue went down https://status.mdintegrations.com/ Fri, 28 Mar 2025 10:00:46 +0000 https://status.mdintegrations.com/#e1ded470368eec1ef8e2f0e634217221d4666e8415671edc6c17398005570c8b API (Production) recovered https://status.mdintegrations.com/ Fri, 28 Mar 2025 09:36:45 +0000 https://status.mdintegrations.com/#e1ded470368eec1ef8e2f0e634217221d4666e8415671edc6c17398005570c8b API (Production) went down https://status.mdintegrations.com/incident/531822 Mon, 24 Mar 2025 12:45:00 +0000 https://status.mdintegrations.com/incident/531822#527a02d94de37a95f0857022d3469f1c2cda815a0884cf4aa1bc06d30ad80522 Maintenance completed https://status.mdintegrations.com/incident/531822 Mon, 24 Mar 2025 11:00:00 -0000 https://status.mdintegrations.com/incident/531822#1f1c4da2d4f4d16aeda210ba57ff8eaf4745e99c3200f8ffdac37c237d71bba5 On March 24th, 6:00 AM CT, our team will migrate our primary DNS from the old infrastructure to the new one. This change may cause the server to be intermittent or offline few a few minutes. We expected the maintenance window to last around 1 hour, ending at 3/24 7:00 AM CT. https://status.mdintegrations.com/ Wed, 19 Mar 2025 20:12:32 +0000 https://status.mdintegrations.com/#6ad1b590e2b2b9e7e0c93005410e0787818278717268bef3d6d8e7bd5ba61466 Processing Cases Queue recovered https://status.mdintegrations.com/ Wed, 19 Mar 2025 20:07:19 +0000 https://status.mdintegrations.com/#6ad1b590e2b2b9e7e0c93005410e0787818278717268bef3d6d8e7bd5ba61466 Processing Cases Queue went down https://status.mdintegrations.com/ Wed, 19 Mar 2025 01:12:16 +0000 https://status.mdintegrations.com/#325e42632da3b5fb4c03f4e1cab7bc618b1519a3e57a34d4085b984ce1a21cdc API (Production) recovered https://status.mdintegrations.com/ Wed, 19 Mar 2025 01:11:58 +0000 https://status.mdintegrations.com/#6b518fa88a6dc1fd3ae2cbe054b1e3b9304082250571a0fb001e8371cd42f272 Processing Cases Queue recovered https://status.mdintegrations.com/ Wed, 19 Mar 2025 01:06:59 +0000 https://status.mdintegrations.com/#325e42632da3b5fb4c03f4e1cab7bc618b1519a3e57a34d4085b984ce1a21cdc API (Production) went down https://status.mdintegrations.com/ Wed, 19 Mar 2025 01:06:51 +0000 https://status.mdintegrations.com/#6b518fa88a6dc1fd3ae2cbe054b1e3b9304082250571a0fb001e8371cd42f272 Processing Cases Queue went down https://status.mdintegrations.com/ Tue, 18 Mar 2025 04:42:51 +0000 https://status.mdintegrations.com/#739846f7b8cd579ea4f877282733cbd6b3721d3ee0c0836e461e963d18e7d832 Processing Cases Queue recovered https://status.mdintegrations.com/ Tue, 18 Mar 2025 04:30:01 +0000 https://status.mdintegrations.com/#196f9be7fb63217bc9704190c2915392c9489ceb8f27563e6a88098041c2aa06 Cronjob (Production) recovered https://status.mdintegrations.com/ Tue, 18 Mar 2025 04:20:39 +0000 https://status.mdintegrations.com/#196f9be7fb63217bc9704190c2915392c9489ceb8f27563e6a88098041c2aa06 Cronjob (Production) went down https://status.mdintegrations.com/ Tue, 18 Mar 2025 02:49:26 +0000 https://status.mdintegrations.com/#d167482a00da7f6c987ded60cee50f59fac0b9a535517875450eaea6b6b3acb0 Server Load recovered https://status.mdintegrations.com/ Tue, 18 Mar 2025 02:49:15 +0000 https://status.mdintegrations.com/#1e8cd928cda377b4052b8ad5ce9c0913d1450b7478aa85439f05daeb3ae68d2c Server Storage recovered https://status.mdintegrations.com/ Tue, 18 Mar 2025 02:49:15 +0000 https://status.mdintegrations.com/#f9bf0af6886cd59e57d0eae2deb82a8d50acd463cbc97979a7a3163cb4b8f5d1 Server Memory recovered https://status.mdintegrations.com/ Tue, 18 Mar 2025 01:46:07 +0000 https://status.mdintegrations.com/#6731e4b43535bd55428a1ad86411c508567f4d4529d3893d1b0790a7ab22dc0c Cronjob (Production) recovered https://status.mdintegrations.com/ Tue, 18 Mar 2025 00:28:37 +0000 https://status.mdintegrations.com/#6731e4b43535bd55428a1ad86411c508567f4d4529d3893d1b0790a7ab22dc0c Cronjob (Production) went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 22:05:03 +0000 https://status.mdintegrations.com/#6c91314cba0238ae2985d8f2cda68f66eaaa47f5ec598c951a555456de716aa7 Admin Portal recovered https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 18:00:00 +0000 https://status.mdintegrations.com/incident/511948#b146f90c47e64538611d57f81bf993782b0bd177057ba513b5f0716412c0be97 Maintenance completed https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:13:03 +0000 https://status.mdintegrations.com/#f9bf0af6886cd59e57d0eae2deb82a8d50acd463cbc97979a7a3163cb4b8f5d1 Server Memory went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:11:17 +0000 https://status.mdintegrations.com/#1e8cd928cda377b4052b8ad5ce9c0913d1450b7478aa85439f05daeb3ae68d2c Server Storage went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:10:27 +0000 https://status.mdintegrations.com/#d167482a00da7f6c987ded60cee50f59fac0b9a535517875450eaea6b6b3acb0 Server Load went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:10:06 +0000 https://status.mdintegrations.com/#38b4155fd1b673eebe8c88e007b59c6d684a67606171cb6e1463b93d75e85fa8 Cronjob (Production) recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:07:12 +0000 https://status.mdintegrations.com/#20083bc9a36ab0751e8ac93b671febf8559f206f5ea46552e4915df823ecae6e Server Memory recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:00:59 +0000 https://status.mdintegrations.com/#591db727ce49af43deb1f09dd04e703c9f0d1737238a5066a33f3cfad2cff786 Server Load recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 15:00:53 +0000 https://status.mdintegrations.com/#3e254e3ca8c57045ee189745c1b60db7d328e209d0457f8869f795bc68b8c6e0 Server Storage recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 14:12:01 +0000 https://status.mdintegrations.com/#591db727ce49af43deb1f09dd04e703c9f0d1737238a5066a33f3cfad2cff786 Server Load went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 14:11:46 +0000 https://status.mdintegrations.com/#20083bc9a36ab0751e8ac93b671febf8559f206f5ea46552e4915df823ecae6e Server Memory went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 14:11:31 +0000 https://status.mdintegrations.com/#3e254e3ca8c57045ee189745c1b60db7d328e209d0457f8869f795bc68b8c6e0 Server Storage went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 14:07:48 +0000 https://status.mdintegrations.com/#739846f7b8cd579ea4f877282733cbd6b3721d3ee0c0836e461e963d18e7d832 Processing Cases Queue went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:28:20 +0000 https://status.mdintegrations.com/#4b5b626472edb68681f010e35addd5e559427653d6d725713f1fa67017683ecf Processing Cases Queue recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:27:33 +0000 https://status.mdintegrations.com/#ca18b1b217bec44789dbb9356fc236df5301c60dc29dbeab230ed767b653bff7 Server Load recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:27:22 +0000 https://status.mdintegrations.com/#4a8f3cf7e9b5486046e3f5f2e9d6aae522b45b6ef807202224b08d017b83f78a Server Memory recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:27:18 +0000 https://status.mdintegrations.com/#aa22761dc696db8ca0583da552cee029dd33304d5a2e048b8f00f401d7fb3918 Server Storage recovered https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:10:58 +0000 https://status.mdintegrations.com/#4b5b626472edb68681f010e35addd5e559427653d6d725713f1fa67017683ecf Processing Cases Queue went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:10:31 +0000 https://status.mdintegrations.com/#ca18b1b217bec44789dbb9356fc236df5301c60dc29dbeab230ed767b653bff7 Server Load went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:10:21 +0000 https://status.mdintegrations.com/#4a8f3cf7e9b5486046e3f5f2e9d6aae522b45b6ef807202224b08d017b83f78a Server Memory went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:10:12 +0000 https://status.mdintegrations.com/#6c91314cba0238ae2985d8f2cda68f66eaaa47f5ec598c951a555456de716aa7 Admin Portal went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:10:12 +0000 https://status.mdintegrations.com/#aa22761dc696db8ca0583da552cee029dd33304d5a2e048b8f00f401d7fb3918 Server Storage went down https://status.mdintegrations.com/ Mon, 17 Mar 2025 13:08:40 +0000 https://status.mdintegrations.com/#38b4155fd1b673eebe8c88e007b59c6d684a67606171cb6e1463b93d75e85fa8 Cronjob (Production) went down https://status.mdintegrations.com/incident/523333 Mon, 17 Mar 2025 13:00:00 +0000 https://status.mdintegrations.com/incident/523333#bf386ff7b2c140a18e7d79ac4292ffd79ca281bdf90d985ee293f4afe2b2aa14 Maintenance completed https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/incident/523333 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/523333#8766d2f002d5ff1c16188114a3306fde0469a075bce6f5cab1c0902bea1f2294 Update: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! Shopify recently introduced a set of changes to their checkout experience that require an update on how our extension integrates with your store. To account for those changes and to create a more stable and reliable experience for you, on our next release on 3/10, the new version of our extensions will be released and it will require a few changes on how your store is set up. The update will require you to change a few settings on your store and reposition/update MDI blocks on your existing Shopify theme. We ask you to read the instructions below carefully to make sure you have them ready once the new version of the extension is launched. While our existing integration will continue to work, we ask you to update as soon as possible. ** Changes to your Shopify settings ** To make sure MDI's extension works as intended, please follow the steps below: 1. Go to Settings > Checkout 2. Set the "Post-Purchase page" toggle to "None" (as opposed to "MD Integrations Connect") 3. Go to Settings > Customer Accounts 4. Select "Customer accounts" (as opposed to "Legacy") under the Login links section ** Changes to the Checkout flow ** To use the new extension, please follow the steps below: 1. Go out the MDI's extension settings page 2. Locate and click on the "Theme Editor" button 3. On the themes page, find the "Thank You" item on the dropdown menu at the top-center of the screen 4. Locate the "⊕ Add app block" link located under "Order Details" over on the sidebar 5. Select "MD Integrations Medical Intake" block 6. Hit save on the top right corner to apply changes After the update, our Intake Form will take care of collecting the Date of Birth and Sex from patients, creating a more seamless experience for customers at checkout. ** Order Details Page Changes ** To add the new action button to the Order Details page, please follow the steps below: 1. Open the Theme Editor page 2. Go on the "Account/Orders" details page 3. If you are not logged in, log in using an existing Customer Account (that's not your Shopify Admin account) 4. On the left sidebar click on ⊕ Add section 5. Click on Apps and select the "MD Integrations Action Buttons" block 6. Hit Save in the top right corner to apply the changes https://status.mdintegrations.com/incident/511948 Mon, 17 Mar 2025 12:00:00 -0000 https://status.mdintegrations.com/incident/511948#3a5936be7d41abdf1297cc6bbf95de7b4b86ce624fab229b9c0ea89b0060e102 Update 5: API functionality restored. We are still working on deploying the new infrastructure fully but that should happen transparently. We are currently investigating issues with case assignment and webhooks. ETA for complete deployment is 1:00 PM CT, although we expect services to be functional already. We apologize for the inconvenience. --- Update 4: We are currently experiencing two unexpected issues with conflicting security policies and data migrations taking longer than expected to run. We are working as fast as possible to restore service. Updated ETA is 11:00 AM CT. We apologize for the inconvenience. --- Update 3: We are still working on deploying the new changes. ETA is 10:00 AM CT. --- Update 2: To ensure a smooth transition over to a new server infrastructure, we are running additional rounds of tests internally. We decided to postpone this release for another week due to March 17th, 7:00 AM CT. --- Howdy! On March 10th, 6:00 AM CT, our team will be performing a server upgrade which may cause the servers to be intermittent or offline few a few minutes. We expected the maintenance window to total to 2 hours, ending at 3/10 8:00 AM CT. With this release we will also be releasing few notable features that may require updates to your existing integration. **Email/SMS Opt-in Flag** We are introducing two new patient properties that will control whether the patient wants to receive SMS or Email communications from us. Those flags aim to reduce the amount of blacklisting or spam flagging from our domains/phone carriers, as well as to comply with regulations. While it is not a requirement that you implement this flag on your existing sign up experience, we highly recommend you to do so. Partners using our white label intake form or Shopify integration will have that flag implemented on our end. **Changes to Shopify integration** Shopify recent updates impacted the way our plugin interacts with its stores, which may affect new partners integrating with us using the plugin. To account for these changes, we'll be deprecating the existing Registration Form and migrating the patient creation step from the Shopify checkout page to the Intake Form itself. To avoid patients having to type in the same demographic details in two places, we will also be updating our intake form experience when coming from a Shopify integration to use details already collected on your store as to bypass certain parts of the demographic section. That change will not impact existing partners. ========================== Clinicians: - Changelogs, partner notifications and global notifications will now be notified on Inboxes - Dosespot error messages from patient syncing will now be displayed on the encounter - "Open Encounter" button from inboxes will now open the encounter in a new tab - Added a button to trigger workflows directly from the message sidebar - We'll now send a SMS message to users logging into the Clinicians app for 2FA - Overweight ICD will now be added for patients over 25 BMI (from previous 27) - Improvements to AI models, AI summary and translation - Attachments sent by patients via messages will now be automatically attached to the most recent encounter - Added a Help Center with FAQ, Partner Details and other helpful resources - Encounters (up to 2 at a time) being actively worked by a physician will now have a 30min grace period before reassignment - Added opt in/out for patient SMS and emails - Improved performance of flagging users - Notifications under Partner Support will be auto archived after 10 days - Added a field for W9 form to be uploaded - Added a new field for physicians to set a default "thank you" video to be sent when no other video is set for a partner - Added an audit log per prescription - Added the ability to add tags to attachments - Other fixes and improvements API: - [BREAKING] Added opt in/out for patient SMS and emails - New webhook for Notifications - New webhook for encounter charges such as case completion, SMS submission, Vouched runs, etc. - Fixed an issue with 2FA codes sent over email not appearing due to Dark Mode being turned on - Improvements to our server infrastructure - Introduced a dedicated Staging server for testing changes before go-live - Fixed an issue with HEIC files not being processed properly - Introduced a new endpoint to mark messages as read - Encounters from Created can now be moved to Support directly - Other fixes and improvements Website: - Improvements to statistics performance - Partners can now customize automatic messages copy from the website - Added new statistics graphs - Added a toggle to disable all AI summaries for a partner's encounter - Users from a parent company can now manage child company details - Added a statistics for clinician state coverage - Other fixes and improvements Patient App: - User session is now based on browser session, so refreshing the screen will no longer logout patients - Fixed an issue where Medical Assistant messages wouldn't show up for patients - Added opt in/out for patient SMS and emails - Patients can now select which inbox (clinician/support) to send their messages to - Added the ability to track intake form abandonment per question - Other fixes and improvements Shopify: - Improved flow to account for additional products being added to the cart after the cart screen - Improved flow to account for Shopify changes where registration form is no longer the default option for new stores. Partners will no longer be required to use our custom registration form, leaving patient creation for the white label Intake Form. - Other fixes and improvements WooCommerce: - Introducing a new WooCommerce plugin. Partners using Wordpress can now integrate with MDI with our no-code plugin. https://status.mdintegrations.com/ Sat, 15 Mar 2025 14:22:38 +0000 https://status.mdintegrations.com/#08bece6be274ae93700f8cc8519d05cb64f9e08d7a8192919ea682f7b643a60d Admin Portal recovered https://status.mdintegrations.com/ Sat, 15 Mar 2025 05:37:21 +0000 https://status.mdintegrations.com/#08bece6be274ae93700f8cc8519d05cb64f9e08d7a8192919ea682f7b643a60d Admin Portal went down https://status.mdintegrations.com/ Thu, 13 Mar 2025 16:16:27 +0000 https://status.mdintegrations.com/#ea213f37c8b428f99a0c6d20ceacb9ef29d044404e350b7c8130ad8642b71dff Admin Portal recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 12:56:16 +0000 https://status.mdintegrations.com/#f07d98f559ce5ba4c6b172b636e347e21e090e12affef70777c80cfb8cde1ba3 Server Load recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 12:38:57 +0000 https://status.mdintegrations.com/#f07d98f559ce5ba4c6b172b636e347e21e090e12affef70777c80cfb8cde1ba3 Server Load went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 11:30:20 +0000 https://status.mdintegrations.com/#524a56a7ee33a7411fc1859092031dc967954c2a029fd67b74cbd98e9732945c Server Load recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 11:12:11 +0000 https://status.mdintegrations.com/#524a56a7ee33a7411fc1859092031dc967954c2a029fd67b74cbd98e9732945c Server Load went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 10:07:31 +0000 https://status.mdintegrations.com/#5799fc29ef42b64f025a909184edf0ff38919a12e0cfe3ac5aaec8e9bcca0460 Server Load recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 08:46:06 +0000 https://status.mdintegrations.com/#5799fc29ef42b64f025a909184edf0ff38919a12e0cfe3ac5aaec8e9bcca0460 Server Load went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 08:31:13 +0000 https://status.mdintegrations.com/#d482b5777434e53a87b69e0bc3b48695496bbc7cc5c15a62ec2482f43b44a023 Server Load recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 07:36:50 +0000 https://status.mdintegrations.com/#d482b5777434e53a87b69e0bc3b48695496bbc7cc5c15a62ec2482f43b44a023 Server Load went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 05:26:37 +0000 https://status.mdintegrations.com/#c1c15adb1b6b9c64442cccb7cd9d810451cc9a46b2af3fc2d1323cc66a771620 Server Load recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 05:08:37 +0000 https://status.mdintegrations.com/#c1c15adb1b6b9c64442cccb7cd9d810451cc9a46b2af3fc2d1323cc66a771620 Server Load went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 03:01:59 +0000 https://status.mdintegrations.com/#19a5009ee6d37071d44506a9fcfc988fc99c51b904ff921c5fcd8d68cfe54cec Processing Cases Queue recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 03:01:36 +0000 https://status.mdintegrations.com/#9dff6abeed9b72b72fbc2200253ed5eb970e516658748eeff265dbe38379758e Server Load recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 03:01:34 +0000 https://status.mdintegrations.com/#544148f7c4e7cfe621ef4630ee2192bb2e9cf54432adc7c03ad39d65aee4ba92 API (Production) recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 03:01:19 +0000 https://status.mdintegrations.com/#51f2490bf60c038f34c305e458cd84e43bd777086f5db7bc499d729677b80085 Server Memory recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 03:01:09 +0000 https://status.mdintegrations.com/#d73311ea944307c3606f13a108565d7956ed44fea5d7199ae32f44c0527349cd Server Storage recovered https://status.mdintegrations.com/ Mon, 10 Mar 2025 02:37:33 +0000 https://status.mdintegrations.com/#544148f7c4e7cfe621ef4630ee2192bb2e9cf54432adc7c03ad39d65aee4ba92 API (Production) went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 02:37:32 +0000 https://status.mdintegrations.com/#9dff6abeed9b72b72fbc2200253ed5eb970e516658748eeff265dbe38379758e Server Load went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 02:37:19 +0000 https://status.mdintegrations.com/#51f2490bf60c038f34c305e458cd84e43bd777086f5db7bc499d729677b80085 Server Memory went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 02:37:11 +0000 https://status.mdintegrations.com/#d73311ea944307c3606f13a108565d7956ed44fea5d7199ae32f44c0527349cd Server Storage went down https://status.mdintegrations.com/ Mon, 10 Mar 2025 02:37:00 +0000 https://status.mdintegrations.com/#19a5009ee6d37071d44506a9fcfc988fc99c51b904ff921c5fcd8d68cfe54cec Processing Cases Queue went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:07:00 +0000 https://status.mdintegrations.com/#f89e24dc3e6a3aa031627afd6f114abef9d42a43681aac6dbe62a7222e140c35 Processing Cases Queue recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:04:09 +0000 https://status.mdintegrations.com/#17adeef466529663d9a6d2289226b439b93fe615e8946fde7d722d5d29abb048 Server Storage recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:03:31 +0000 https://status.mdintegrations.com/#d8ea311783d2531bcfc96ec59084969c67998f2dba8723bae629b1e1ab2a44fe Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:03:31 +0000 https://status.mdintegrations.com/#ab189411f142dcbde84412d4ea0a6e7448180aff8154806279e2b2e1d6ffc58d API (Production) recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:03:18 +0000 https://status.mdintegrations.com/#4ae1626811df67dcfddca9fd8784adba69bbc367b8014769b3b5a80a06ed586a Server Memory recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:01:59 +0000 https://status.mdintegrations.com/#f89e24dc3e6a3aa031627afd6f114abef9d42a43681aac6dbe62a7222e140c35 Processing Cases Queue went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:01:09 +0000 https://status.mdintegrations.com/#17adeef466529663d9a6d2289226b439b93fe615e8946fde7d722d5d29abb048 Server Storage went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:00:31 +0000 https://status.mdintegrations.com/#d8ea311783d2531bcfc96ec59084969c67998f2dba8723bae629b1e1ab2a44fe Server Load went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:00:31 +0000 https://status.mdintegrations.com/#ab189411f142dcbde84412d4ea0a6e7448180aff8154806279e2b2e1d6ffc58d API (Production) went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 21:00:19 +0000 https://status.mdintegrations.com/#4ae1626811df67dcfddca9fd8784adba69bbc367b8014769b3b5a80a06ed586a Server Memory went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:45:46 +0000 https://status.mdintegrations.com/#dd0e4d4ebf37b65df68f7b10f4f8da1c63d11c02c3450a0d2286f20bff903542 Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:45:39 +0000 https://status.mdintegrations.com/#cdf3b0874b467ef35a9a723b25b550947a7280bf7803b21b2ecbac4e1c3dc17c API (Production) recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:45:27 +0000 https://status.mdintegrations.com/#e0278489452cacff0f849fad958c30e206838de18e410ae107f951e110b34743 Server Memory recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:45:26 +0000 https://status.mdintegrations.com/#d5e209648131fc5fbecd9d4491fca2a118c1d12c1da497101f53d70121f5e1e7 Server Storage recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:40:20 +0000 https://status.mdintegrations.com/#e0278489452cacff0f849fad958c30e206838de18e410ae107f951e110b34743 Server Memory went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:40:09 +0000 https://status.mdintegrations.com/#ea213f37c8b428f99a0c6d20ceacb9ef29d044404e350b7c8130ad8642b71dff Admin Portal went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:40:09 +0000 https://status.mdintegrations.com/#d5e209648131fc5fbecd9d4491fca2a118c1d12c1da497101f53d70121f5e1e7 Server Storage went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:39:38 +0000 https://status.mdintegrations.com/#dd0e4d4ebf37b65df68f7b10f4f8da1c63d11c02c3450a0d2286f20bff903542 Server Load went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 20:39:38 +0000 https://status.mdintegrations.com/#cdf3b0874b467ef35a9a723b25b550947a7280bf7803b21b2ecbac4e1c3dc17c API (Production) went down https://status.mdintegrations.com/incident/525394 Sun, 09 Mar 2025 18:00:00 -0000 https://status.mdintegrations.com/incident/525394#a24ef6b9f8e09a696376a0e3d34e456484c387208f2b2829fd8323883f0bbf0a We are currently investigating an issue on our production server that may cause temporary service disruption on some regions. https://status.mdintegrations.com/ Sun, 09 Mar 2025 12:29:36 +0000 https://status.mdintegrations.com/#b1b629563b155d10010933c611cf5a972440c134f574f5735fd778ea6ae4fbfd Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 12:12:33 +0000 https://status.mdintegrations.com/#b1b629563b155d10010933c611cf5a972440c134f574f5735fd778ea6ae4fbfd Server Load went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 07:36:08 +0000 https://status.mdintegrations.com/#94679aeb9257b34f0cf00728ced13b82e7f144d97b5868219a1157824680c7cd Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 07:19:03 +0000 https://status.mdintegrations.com/#94679aeb9257b34f0cf00728ced13b82e7f144d97b5868219a1157824680c7cd Server Load went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 07:07:53 +0000 https://status.mdintegrations.com/#985f6b899ae5ca7b623b6b92085f6bf562365e408ac99bbd914d9cfbbe6ada85 Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 07:02:30 +0000 https://status.mdintegrations.com/#985f6b899ae5ca7b623b6b92085f6bf562365e408ac99bbd914d9cfbbe6ada85 Server Load went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 06:57:09 +0000 https://status.mdintegrations.com/#b383f1a3de5321e4a31fd9dd683d67c120b0cf5018b851a142561bc7585d2710 Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 06:50:27 +0000 https://status.mdintegrations.com/#b383f1a3de5321e4a31fd9dd683d67c120b0cf5018b851a142561bc7585d2710 Server Load went down https://status.mdintegrations.com/ Sun, 09 Mar 2025 06:40:17 +0000 https://status.mdintegrations.com/#79e9b5f355b8090ab9d2f843e543c324e6a0a93a784edc5490e1377b839c4b57 Server Load recovered https://status.mdintegrations.com/ Sun, 09 Mar 2025 06:27:15 +0000 https://status.mdintegrations.com/#79e9b5f355b8090ab9d2f843e543c324e6a0a93a784edc5490e1377b839c4b57 Server Load went down https://status.mdintegrations.com/ Sat, 08 Mar 2025 11:47:51 +0000 https://status.mdintegrations.com/#b4e8550111bd36fc8024d87daa1122200d9150aefb63176e351c53606ae05a82 Cronjob (Production) recovered https://status.mdintegrations.com/ Sat, 08 Mar 2025 11:45:44 +0000 https://status.mdintegrations.com/#b4e8550111bd36fc8024d87daa1122200d9150aefb63176e351c53606ae05a82 Cronjob (Production) went down https://status.mdintegrations.com/ Tue, 04 Mar 2025 20:54:12 +0000 https://status.mdintegrations.com/#021594197decd00914a4001622f37f7d918b2dfec01d0ee23d5fd2d71d8fcb84 Admin Portal recovered https://status.mdintegrations.com/ Tue, 04 Mar 2025 20:36:14 +0000 https://status.mdintegrations.com/#021594197decd00914a4001622f37f7d918b2dfec01d0ee23d5fd2d71d8fcb84 Admin Portal went down https://status.mdintegrations.com/ Sun, 02 Mar 2025 07:55:19 +0000 https://status.mdintegrations.com/#ece28e2376388f60b25ea604049ceb6cebb52f25e36d8b39bac58bdfbd6a78e7 Server Load recovered https://status.mdintegrations.com/ Sun, 02 Mar 2025 07:46:23 +0000 https://status.mdintegrations.com/#ece28e2376388f60b25ea604049ceb6cebb52f25e36d8b39bac58bdfbd6a78e7 Server Load went down https://status.mdintegrations.com/ Fri, 28 Feb 2025 17:16:02 +0000 https://status.mdintegrations.com/#dc2e00a12726e4c43d82463d320963127fb2f88e6025ce0ecd1de36ecb10c4eb Cronjob (Production) recovered https://status.mdintegrations.com/ Fri, 28 Feb 2025 16:56:37 +0000 https://status.mdintegrations.com/#dc2e00a12726e4c43d82463d320963127fb2f88e6025ce0ecd1de36ecb10c4eb Cronjob (Production) went down https://status.mdintegrations.com/incident/520083 Thu, 27 Feb 2025 18:10:00 -0000 https://status.mdintegrations.com/incident/520083#cd49ae278de622d14b54390509c384bd3bf5ca99fba9089b6fcf8ce80101d39a We identified an issue related to our CICD flow. A fix has been deployed to address it. --- We are currently experiencing an issue on our website where some URLs are returning a 404 error when accessed directly. We are currently investigating this issue and working on a fix. https://status.mdintegrations.com/ Thu, 27 Feb 2025 14:52:01 +0000 https://status.mdintegrations.com/#44ad467eacc33cd6f77aa305a4384d8fe6418eca0b3680226f1841917ea1f346 Admin Portal recovered https://status.mdintegrations.com/ Thu, 27 Feb 2025 04:44:23 +0000 https://status.mdintegrations.com/#44ad467eacc33cd6f77aa305a4384d8fe6418eca0b3680226f1841917ea1f346 Admin Portal went down https://status.mdintegrations.com/ Fri, 21 Feb 2025 05:15:22 +0000 https://status.mdintegrations.com/#3478c7020a24460218489231ec97fbd24a11e2e37b53f8d6e4c563ae38ac1916 Server Load recovered https://status.mdintegrations.com/ Fri, 21 Feb 2025 04:48:10 +0000 https://status.mdintegrations.com/#3478c7020a24460218489231ec97fbd24a11e2e37b53f8d6e4c563ae38ac1916 Server Load went down https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:53:51 +0000 https://status.mdintegrations.com/#1d16fb02f764a7800893b696d3f6ddd6efe9626fe052277aeec154a8eb5b52ea Processing Cases Queue recovered https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:51:49 +0000 https://status.mdintegrations.com/#85fcb4af69a07cd7b354d2dd08cbcd6f91d9a1c31d87b491963ed6adf7bc9748 API (Production) recovered https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:51:49 +0000 https://status.mdintegrations.com/#4b6e0f85d4117c9d0e4d70266b3c5342939297519d228290f06809eaca2565d8 Server Load recovered https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:51:49 +0000 https://status.mdintegrations.com/#4cf9d2eb29e1a2a5130178c39766d672545775f8dfef5e9792b664087e5032d8 Server Storage recovered https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:51:40 +0000 https://status.mdintegrations.com/#88cb10be2eb0a8dd6895a995dd22baececd316fe63bd277e045f54e81debf59a Server Memory recovered https://status.mdintegrations.com/incident/512121 Thu, 13 Feb 2025 03:48:00 -0000 https://status.mdintegrations.com/incident/512121#ca054baee5267fb49c168cb706e1efb6c42f633e6efdf5cdce05cdf567647eac We resolved an issue with table indexing that slowed down one of our databases. Service has been restored. ---- We are currently investigating an issue that's causing increased latency/service degradation on some regions. https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:45:48 +0000 https://status.mdintegrations.com/#1d16fb02f764a7800893b696d3f6ddd6efe9626fe052277aeec154a8eb5b52ea Processing Cases Queue went down https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:45:21 +0000 https://status.mdintegrations.com/#4b6e0f85d4117c9d0e4d70266b3c5342939297519d228290f06809eaca2565d8 Server Load went down https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:45:21 +0000 https://status.mdintegrations.com/#85fcb4af69a07cd7b354d2dd08cbcd6f91d9a1c31d87b491963ed6adf7bc9748 API (Production) went down https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:45:12 +0000 https://status.mdintegrations.com/#88cb10be2eb0a8dd6895a995dd22baececd316fe63bd277e045f54e81debf59a Server Memory went down https://status.mdintegrations.com/ Thu, 13 Feb 2025 03:45:00 +0000 https://status.mdintegrations.com/#4cf9d2eb29e1a2a5130178c39766d672545775f8dfef5e9792b664087e5032d8 Server Storage went down https://status.mdintegrations.com/incident/511233 Tue, 11 Feb 2025 19:52:00 -0000 https://status.mdintegrations.com/incident/511233#fff65fb07c9435aa3563fd154fa0746ab0ea147f63038a0dc9a9acf310bc9065 We were informed by Dosespot that the issue is now resolved. We'll be reprocessing affected encounters in the next few minutes. No further action is required. ---- Some of our partners reported instability with approving prescriptions. From our preliminary investigation it seems to be an internal issue with Dosespot and Surescripts that's resulting on an error message being displayed on recent encounters. We are working together with Dosespot to find a resolution as soon as possible. https://status.mdintegrations.com/ Thu, 06 Feb 2025 18:24:16 +0000 https://status.mdintegrations.com/#469057da206b13422d2b9a31e00ea1f83408067e746674d8a1b141038e893a88 Processing Cases Queue recovered https://status.mdintegrations.com/ Thu, 06 Feb 2025 17:49:07 +0000 https://status.mdintegrations.com/#469057da206b13422d2b9a31e00ea1f83408067e746674d8a1b141038e893a88 Processing Cases Queue went down https://status.mdintegrations.com/ Mon, 03 Feb 2025 22:35:22 +0000 https://status.mdintegrations.com/#bc49c730035ebe29fc0196482b631423918542195a10431b791ad83ee43d30cc Processing Cases Queue recovered https://status.mdintegrations.com/ Mon, 03 Feb 2025 22:28:05 +0000 https://status.mdintegrations.com/#4d187d909258c5984ae946273ccc0f948011cd7ed3eeda2a8577a5006d4523bd Cronjob (Production) recovered https://status.mdintegrations.com/ Mon, 03 Feb 2025 21:45:18 +0000 https://status.mdintegrations.com/#bc49c730035ebe29fc0196482b631423918542195a10431b791ad83ee43d30cc Processing Cases Queue went down https://status.mdintegrations.com/ Mon, 03 Feb 2025 21:28:38 +0000 https://status.mdintegrations.com/#4d187d909258c5984ae946273ccc0f948011cd7ed3eeda2a8577a5006d4523bd Cronjob (Production) went down https://status.mdintegrations.com/ Sun, 26 Jan 2025 09:37:59 +0000 https://status.mdintegrations.com/#4344579b96d3a76ae066b32d3d25f655b6ef34630ba521b82d840238dd5ca56b DoseSpot (Production) recovered https://status.mdintegrations.com/ Sun, 26 Jan 2025 09:34:27 +0000 https://status.mdintegrations.com/#4344579b96d3a76ae066b32d3d25f655b6ef34630ba521b82d840238dd5ca56b DoseSpot (Production) went down https://status.mdintegrations.com/ Sun, 26 Jan 2025 06:28:46 +0000 https://status.mdintegrations.com/#990c06822ccfcac010b066b661d68e8158c403046a46e7e5ad22a87262fbcc73 DoseSpot (Production) recovered https://status.mdintegrations.com/ Sun, 26 Jan 2025 06:24:17 +0000 https://status.mdintegrations.com/#990c06822ccfcac010b066b661d68e8158c403046a46e7e5ad22a87262fbcc73 DoseSpot (Production) went down https://status.mdintegrations.com/ Sun, 26 Jan 2025 05:49:46 +0000 https://status.mdintegrations.com/#c834d4954a4b37e10a2675908b1d0383d4bde1093bf94f8f176315a09dd8748c DoseSpot (Production) recovered https://status.mdintegrations.com/ Sun, 26 Jan 2025 05:42:16 +0000 https://status.mdintegrations.com/#c834d4954a4b37e10a2675908b1d0383d4bde1093bf94f8f176315a09dd8748c DoseSpot (Production) went down https://status.mdintegrations.com/ Sun, 19 Jan 2025 08:38:23 +0000 https://status.mdintegrations.com/#15a890c3a01e7cb5de65a261a0e14d0cc536457fdc6d02acae3765ba791015d9 DoseSpot (Production) recovered https://status.mdintegrations.com/ Sun, 19 Jan 2025 08:30:53 +0000 https://status.mdintegrations.com/#15a890c3a01e7cb5de65a261a0e14d0cc536457fdc6d02acae3765ba791015d9 DoseSpot (Production) went down https://status.mdintegrations.com/ Thu, 16 Jan 2025 05:48:13 +0000 https://status.mdintegrations.com/#78b9006947af39f818ae032d63e70816e4aa4cab5cf25d73397a2e66b1d009c9 DoseSpot (Production) recovered https://status.mdintegrations.com/ Thu, 16 Jan 2025 05:42:16 +0000 https://status.mdintegrations.com/#78b9006947af39f818ae032d63e70816e4aa4cab5cf25d73397a2e66b1d009c9 DoseSpot (Production) went down https://status.mdintegrations.com/ Sun, 12 Jan 2025 08:58:44 +0000 https://status.mdintegrations.com/#02f117ecae156fac5c1cd98dec59fb372f22233b8cfa8cd808da620f6c776ae0 DoseSpot (Production) recovered https://status.mdintegrations.com/ Sun, 12 Jan 2025 08:56:11 +0000 https://status.mdintegrations.com/#02f117ecae156fac5c1cd98dec59fb372f22233b8cfa8cd808da620f6c776ae0 DoseSpot (Production) went down https://status.mdintegrations.com/incident/477382 Mon, 16 Dec 2024 13:15:00 +0000 https://status.mdintegrations.com/incident/477382#9f45328a8cb8cfccc5b5f1e0fbabfe9af83c44b3236e6d4c2bda598aba459b9c Maintenance completed https://status.mdintegrations.com/incident/477382 Mon, 16 Dec 2024 12:00:00 -0000 https://status.mdintegrations.com/incident/477382#a37af620c7c0795c5aa3ea8b4df83989f02659ce6ed2461f93b70e9056ce55ed Our team will conduct a minor server update on Monday, December 16th, which will require a brief server restart. During this time, there will be a short service interruption as the server comes back online. Expected ETA 5min. Please note: - Most endpoints will experience temporary downtime. - Patient and case creation calls will remain operational while the main API is restored. We appreciate your understanding and patience as we work to improve our services. https://status.mdintegrations.com/incident/476885 Fri, 13 Dec 2024 13:00:42 +0000 https://status.mdintegrations.com/incident/476885#1e2552325494bfd0b683dfb55a246736b2dcd6cbdeb753e96cc5ab1abd2f96af Maintenance completed https://status.mdintegrations.com/incident/476885 Fri, 13 Dec 2024 12:00:42 -0000 https://status.mdintegrations.com/incident/476885#a1d1744dee71552245af04fd67052daddebebbc6ed527faf99f197bfa38d3f07 We’re rolling out minor fixes and improvements to the platform tomorrow, December 13th. This update has been scheduled on short notice to fit a required Shopify platform upgrade with our end-of-year timeline, ensuring time for any necessary follow-up patches before the holiday season. No service disruptions are expected. Note this release includes a Shopify platform upgrade, which may cause unexpected behaviors in certain scenarios for partners using the plugin. Our team is monitoring closely and will address issues promptly. [API] - Refactor Shopify integration to use GraphQL - Fixes to Notifications Inbox functionality - Added new metafields to allow partners to create custom fields for patients - Fixes and improvements [Clinicians] - Improvements to finding duplicated patients - Added audit log for Notifications - Make new Notifications Inbox Beta default for all users - Fixes to Notifications Inbox - Added support for custom patient fields - Added teleprompter capability to webcam modal - Other fixes and improvements [Web] - Added support for requirements based on custom patient fields - Fixes to reviews page [Patient] - Added support for requirements based on custom patient fields - Added additional details on patient found screen https://status.mdintegrations.com/incident/472973 Thu, 05 Dec 2024 15:35:00 -0000 https://status.mdintegrations.com/incident/472973#864ccf7f4bd1f225e355c0c44c322d7a7091ffa686d870839b6e080529f356bf We identified an instability with one of our servers that caused the service degradation. We redirected the load to a different server and service is now restored. We'll continue to investigate the root cause of the issue. --- We're currently investigating an issue affecting our production API that may cause service degradation on some regions. https://status.mdintegrations.com/incident/471190 Mon, 02 Dec 2024 20:10:00 -0000 https://status.mdintegrations.com/incident/471190#e70340a0dd69ef82d2ed974c1dd2b031df181d956ba8da3deaebdc2dcd726ae8 We are investigating an issue that's causing CPU spikes on some of ours servers which may result in degraded performance for some regions. https://status.mdintegrations.com/incident/461037 Wed, 13 Nov 2024 21:05:16 +0000 https://status.mdintegrations.com/incident/461037#344bcf9e86efda8c6e3f42465a29d94c564f90264b295db8a0a22b8f3f0a42b6 Maintenance completed https://status.mdintegrations.com/incident/461037 Wed, 13 Nov 2024 21:00:16 -0000 https://status.mdintegrations.com/incident/461037#bb6af78ed7507bf516806b0dac825fe928f8bafed3dc0c0c9ec42870be0969ff Howdy! We'll be deploying a few emergency fixes to the API today at 3pm CT. No downtime is expected for this release. The following changes will be introduced: - Fixes to internal Shopify webhook notifications - Fixed name validation rules https://status.mdintegrations.com/incident/460572 Wed, 13 Nov 2024 05:04:00 -0000 https://status.mdintegrations.com/incident/460572#cc8b1ca83d238cf2be6d5483cd697cc6f6ed48e82ecd0e12f3c0c50a5020bfa6 Yesterday 12th at around 11pm our status page sent a service degradation alert to some of our customers. Preliminary investigation shows no unusual behavior on our server logs, which may indicate a temporary instability with health monitor tools. We'll continue monitoring to make sure services are running as expected. https://status.mdintegrations.com/incident/448811 Tue, 12 Nov 2024 15:00:00 +0000 https://status.mdintegrations.com/incident/448811#eae96d2ddf1129429ddacb2efe83301c38962343c7ecccff54463abdcd5c2000 Maintenance completed https://status.mdintegrations.com/incident/460067 Tue, 12 Nov 2024 14:00:24 +0000 https://status.mdintegrations.com/incident/460067#ce2174d7521deecf313c40ca9cffcf0677589f26670d5227a7513c3a696e6e68 Maintenance completed https://status.mdintegrations.com/incident/460067 Tue, 12 Nov 2024 12:00:24 -0000 https://status.mdintegrations.com/incident/460067#327278b6fab0c06d3062c0c5cf3f637097e1296c95a07ee5ff331e842f8523d9 We're releasing a few small fixes and improvements to some of our products today, Tuesday 12th. This changelog accompanies the previous scheduled maintenance that informed you of the expected outage during the deploy window. [Clinicians 1.18.6] - Improvements to activities panel - Moved Surescripts Medications to Reported Medications section - Added improved alert for missing valid user identification - Added support for clinician’s NPDB reports - Improved Message Inbox loading performance on mobile - Improved lab results section display - Fixed bugs with messaging - Other fixes and quality of life improvements [Web] - Added support for NPDB reports - Fixes and improvements [Patient] - Updated platform version - Removed pre-authenticated link support - Fixed issue with patient states https://status.mdintegrations.com/incident/448811 Tue, 12 Nov 2024 11:00:00 -0000 https://status.mdintegrations.com/incident/448811#b96b00b7d1a04a3c950fe1be049bd219e5e9e6ef34cd8b16a9f6f39d5c537516 We are postponing this release to Tuesday, Nov 12th, to make sure our partners have enough time to adapt to some of our changes. We have also released additional documentation on how to keep a seamless login experience when using our white label apps here: https://documenter.getpostman.com/view/14212272/2s8Yt1r9B8#1beb92b7-68f6-432d-b50d-5dab9fb966eb Note we are also disabling/blocking TLS 1.2 and below. According to our logs, no customers will be impacted by this change should we implement it in this upcoming release. We'll be releasing an update to this note to accommodate that. ---- On Monday, Nov 4th, we will be releasing a few notable changes that might require updates to your existing integration. Additionally we will be upgrading our server infrastructure which will cause service disruption for up to three hours according to our deployment window. ---- - [Action Required] Consolidation of White-Label URLs: We will consolidate all our white-labeled URLs under the same domain: https://patient.mdintegrations.com. As a result, message.mdintegrations.com and onboarding.mdintegrations.com domains will automatically redirect to the primary domain. While we expect very few partners to be affected by this change, we recommend all partners to review existing CSP (Content Security Policy) rules, as some configurations may block different domains from loading. Please ensure that https://patient.mdintegrations.com is whitelisted to avoid disruptions. ---- - [Action Required] New type field for files: On our previous deploy we introduced a new type field to be sent when creating files. This new field will help categorize documents associated with a patient’s encounter and help our AIs to better understand their context. While this field is optional, we recommend you check the Create File API documentation and start sending it. For partners using our white label products, this change will be transparent to you. ---- - [Service Disruption] Server Upgrade and API Improvements: We are introducing additional servers to handle patient/encounter creation and partner authentication as a way to enhance our API's ability to withstand issues resulting in service unavailability for our partners. While this update should be transparent for most partners, some may experience authentication issues, which may invalidate existing session tokens ahead of their expiration time. If after the migration your API returns authentication issues, generating new access tokens (via v1/partner/auth/token) solves the issue. ---- - [UX Change] Changes to Patient Authentication Process for Workflows We will no longer generate pre-authenticated URLs for workflows like: messaging, file upload, driver's license request, AV intro video upload, etc. This is a security enhancement to avoid possible session hijack attacks accessing the authenticated URL on public networks. Instead patients will be redirected to the 2FA screen where they will be asked to input an OTP. For partners generating links via the API, an OTP will be generated together with the URL so it can be exposed to the patient. For partners that use our email notifications, the OTP will be sent together with the link and no additional change will be required. ---- Additional changelogs, if any, will be released on on the week prior to the deploy with changes to internal products. https://status.mdintegrations.com/incident/459498 Mon, 11 Nov 2024 11:42:00 -0000 https://status.mdintegrations.com/incident/459498#0bc4ed8e6328e6f3fb87cc4d876fa516eb4054c3ef155e970591bd650105a7f6 We are currently investigating a server load issue that may impact some of our customers. --- We identified one of our customers running a long running script that caused our server load to increase within a short window of time. Our firewall has blocked that behavior and we have since worked with that customer to resolve this issue. https://status.mdintegrations.com/incident/458329 Sat, 09 Nov 2024 03:20:38 +0000 https://status.mdintegrations.com/incident/458329#3cda50090f97645a6ef1bb411543927f743af6e20a14af0c7181b5ec9aa8e295 Maintenance completed https://status.mdintegrations.com/incident/458329 Sat, 09 Nov 2024 03:00:38 -0000 https://status.mdintegrations.com/incident/458329#6c614ba881ed6245e89d9182b7d87a4d6660286ca6de7e710825bf739c13b302 Dosespot just informed us of a maintenance window coming up today at 10pm EST. They estimate a 20min outage window for this change. During that time patient sync and prescription submission may be impacted. Once Dosespot is back online our platform should be able to resume syncing automatically. https://status.mdintegrations.com/incident/446904 Fri, 18 Oct 2024 16:30:27 +0000 https://status.mdintegrations.com/incident/446904#960f274c47137954d1b1ee472793907afdc04895a94b4132fca9fea97aa57b03 Maintenance completed https://status.mdintegrations.com/incident/446904 Fri, 18 Oct 2024 16:00:27 -0000 https://status.mdintegrations.com/incident/446904#c5804618132fad0d6d0e5edd0dfe97bc4f3d5df9c42f9b9100a2af27aedd0623 We're releasing a few small fixes and improvements to some of our products today, Friday 18th. No service disruption is expected for this release. The shorter notice is due to this release consisting of mostly fixes and small tweaks which are not expected to impact most users. [API] - Updated algorithm for parsing lab results and reenable it on all encounters - Fixes for images and thumbnail URLs - Fixes to Shopify plugin - Other fixes and improvements [Clinicians] - Fixes to Android app - Small experience tweaks - Other fixes and improvements [Patient] - Stability improvements - Other fixes and improvements https://status.mdintegrations.com/incident/439322 Fri, 04 Oct 2024 14:18:00 -0000 https://status.mdintegrations.com/incident/439322#e6d79f43efe7ccb3501d89cb50302cdb95799cf88fbcf8a68095fa4da69e66e8 We received reports that some of our endpoints are timing out, which may have caused alerts being sent from our Status Page. We're currently investigating this issue. ---- After further investigation, it seems like the timeouts were related to a minor network instability and affected only a small subset of partners. We will keep monitoring the situation. https://status.mdintegrations.com/incident/435380 Wed, 02 Oct 2024 14:00:00 +0000 https://status.mdintegrations.com/incident/435380#e8470754fe3f676df18efcde69029b843b3acba4ab49b7fb4e85a1c73e5d0318 Maintenance completed https://status.mdintegrations.com/incident/435380 Wed, 02 Oct 2024 12:00:00 -0000 https://status.mdintegrations.com/incident/435380#e306de8bc90ec8d000bfa3f6bfecf0422907bdca012758aecfe042156c954ae8 UPDATE: Postponed to Wed, Oct 2nd. --- Here are some changes we're planning to launch on our next release scheduled for next Monday, Oct 2nd. No service disruption is expected for this release. CLINICIANS APP - Introduced a workflow for requesting a patient’s preferred pharmacy. When a patient selects a pharmacy, it will be set as the preferred pharmacy for the patient and any prescriptions without a pharmacy will be updated accordingly; - Redesigned the Case Details view to combine medication history, patient history, and chart notes into a unified timeline. We also merged patients’ body metrics and demographics to reduce sections and simplify management; -Implemented a 'Medical Assistant' to enable doctors to onboard their own assistants to handle activities on their behalf, like clearing out their messages, reviewing their queue, managing their profile settings, etc.; -Added workflow to automatically move encounters from Approved to Processing after 10 days without approval (applies to non-ePA cases only). - Added tags to patients so they are carried through encounters CLINICIANS APP - AI (BETA) - Added an AI to detect and parse lab results from service PDFs into structured data; - Added generative AI for proofreading, tone detection and general writing assistance for messages; - Added messaging summarization for longer message threads; - Added automatic label creation for intake form questions; - Added automatic SOAP notes generation for intake form questions. PATIENT APP - Fixed an issue where cases were being created without the corresponding offerings when patients filled out our white-labeled intakes containing the 'last prescribed' offering logic; - Added support for attaching HEIC files on non-iOS devices; - Added browser/device tracking for analytics. WEB - Added statistics for Vouched and BMI; - Added statistics for browser and devices used on white label platforms - Other tweaks and improvements to analytics - Added option for exporting ‘completed & cancelled’ encounters; - Added option for customizing email templates for passcode requests; API - We are now triggering 'Patient Modified' and 'Message Created' webhooks when the update/creation is performed via Partner API; - Added a new file type field to help identifying which files are being uploaded. https://status.mdintegrations.com/incident/432297 Fri, 20 Sep 2024 14:10:00 -0000 https://status.mdintegrations.com/incident/432297#3eebcdfd8a8a2698c641b6c51b84f2ef149f376800d6fa070a0b2a3c10c6e2fd We are investigating an issue with the processing queue being stuck and failing to be processed by Dosespot. ---- From our preliminary investigation we detected that Dosespot is not sending us webhooks for processed encounters. We are running an endpoint manually to check prescription status so encounters are moved forward. We have also opened a ticket with Dosespot to hotfix it. ---- Dosespot issued a hotfix to address this issue. Cases in processing should now be moved to Completed automatically again. https://status.mdintegrations.com/incident/425249 Fri, 06 Sep 2024 14:52:00 -0000 https://status.mdintegrations.com/incident/425249#c0e77ccf0dc84d8854108eaa182ba112a4e42bdeaa6324ed773be89aaa8462b2 We identified some of the prescriptions submitted today are failing to due to a Dosespot/Surescripts error. We are monitoring the queue and have a ticket open with Dosespot so they can fix this issue as soon as possible. We will be resubmitting any encounters with errors automatically once the issue is resolved. ---- The issue seems to be resolved. Resubmitting prescriptions should make them go through the pharmacy successfully. https://status.mdintegrations.com/incident/424340 Wed, 04 Sep 2024 22:20:00 -0000 https://status.mdintegrations.com/incident/424340#1dba616e48edf7a52e834b1ed7f4d1d24fe553e7270e99c761ce6a96de83e74f We just introduced a few new monitors for server health. Please bare with us as these might generate false positive notifications. We'll be monitoring them for the next few days to make sure they work properly. https://status.mdintegrations.com/incident/424340 Wed, 04 Sep 2024 22:20:00 -0000 https://status.mdintegrations.com/incident/424340#1dba616e48edf7a52e834b1ed7f4d1d24fe553e7270e99c761ce6a96de83e74f We just introduced a few new monitors for server health. Please bare with us as these might generate false positive notifications. We'll be monitoring them for the next few days to make sure they work properly. https://status.mdintegrations.com/incident/424340 Wed, 04 Sep 2024 22:20:00 -0000 https://status.mdintegrations.com/incident/424340#1dba616e48edf7a52e834b1ed7f4d1d24fe553e7270e99c761ce6a96de83e74f We just introduced a few new monitors for server health. Please bare with us as these might generate false positive notifications. We'll be monitoring them for the next few days to make sure they work properly. https://status.mdintegrations.com/incident/424340 Wed, 04 Sep 2024 22:20:00 -0000 https://status.mdintegrations.com/incident/424340#1dba616e48edf7a52e834b1ed7f4d1d24fe553e7270e99c761ce6a96de83e74f We just introduced a few new monitors for server health. Please bare with us as these might generate false positive notifications. We'll be monitoring them for the next few days to make sure they work properly. https://status.mdintegrations.com/incident/420932 Tue, 03 Sep 2024 15:00:00 +0000 https://status.mdintegrations.com/incident/420932#815d53557df2bd7071920ae6a828117ee050d1712fa86b4e0cbe8efc905ead6c Maintenance completed https://status.mdintegrations.com/incident/420932 Tue, 03 Sep 2024 15:00:00 +0000 https://status.mdintegrations.com/incident/420932#815d53557df2bd7071920ae6a828117ee050d1712fa86b4e0cbe8efc905ead6c Maintenance completed https://status.mdintegrations.com/incident/420932 Tue, 03 Sep 2024 13:00:00 -0000 https://status.mdintegrations.com/incident/420932#6db768074d6005484770601951d4f1bb14431b30f5edf8b2326dbd10f1b0fdb7 Here are some changes we're planning to launch on our next release scheduled for next Tuesday, Sept 3nd. Some of those changes require the server to be restarted which usually takes a few seconds so minor server unavailability is expected. WEBSITE - Fixed theme reset/preview not working properly on some instances; - Improved Shopify's product/intake form association so it's easier to see which items have been associated or not; - Added a toggle so that changes to prescriptions will require an encounter to be held in Approved; - General fixes and improvements; CLINICIANS APP - Finished implementing ePA flow; - Implemented prescription benefits to query patient's insurance for alternatives, copay details, etc; - Added the ability to update the pharmacy and pharmacy_notes fields for cases in Approved status; - Removed "preview" watermark from Service PDFs for cases in Approved; - Reassign cases from doctors that are set as OOO even when the auto reassignment is turned off; - Improved our Drivers License AI to also identify passports; - Enable doctors to add an OOO period and notify partners support users about their absence; - Added a notes field to when Requesting a File to patients so physicians can add additional context to patients; - Move cases from Processing to Approved whenever a Dosespot error is returned; - Included Surescripts medications history as part of the patient's medical history PDF; - Improved loading performance on cases list; - Added a new "Escalate" tag to cases whenever the 'Escalate Encounter' action is triggered; - Created a workflow for generating a 'Medical Necessity PDF' that can be sent to patients as part of a message. API - Added two new health check monitors on our Status Pages; - Added an endpoint for partners to move a case from Approved to Processing; - Created a new Webhook to account for all email notifications we send over to patients, so partners know which patient events we need to send and possibly handle it themselves; - Created a new Webhook to account for all workflows that are triggered to patients requesting additional information, like DL, intro video, file upload and body metrics. https://status.mdintegrations.com/incident/420932 Tue, 03 Sep 2024 13:00:00 -0000 https://status.mdintegrations.com/incident/420932#6db768074d6005484770601951d4f1bb14431b30f5edf8b2326dbd10f1b0fdb7 Here are some changes we're planning to launch on our next release scheduled for next Tuesday, Sept 3nd. Some of those changes require the server to be restarted which usually takes a few seconds so minor server unavailability is expected. WEBSITE - Fixed theme reset/preview not working properly on some instances; - Improved Shopify's product/intake form association so it's easier to see which items have been associated or not; - Added a toggle so that changes to prescriptions will require an encounter to be held in Approved; - General fixes and improvements; CLINICIANS APP - Finished implementing ePA flow; - Implemented prescription benefits to query patient's insurance for alternatives, copay details, etc; - Added the ability to update the pharmacy and pharmacy_notes fields for cases in Approved status; - Removed "preview" watermark from Service PDFs for cases in Approved; - Reassign cases from doctors that are set as OOO even when the auto reassignment is turned off; - Improved our Drivers License AI to also identify passports; - Enable doctors to add an OOO period and notify partners support users about their absence; - Added a notes field to when Requesting a File to patients so physicians can add additional context to patients; - Move cases from Processing to Approved whenever a Dosespot error is returned; - Included Surescripts medications history as part of the patient's medical history PDF; - Improved loading performance on cases list; - Added a new "Escalate" tag to cases whenever the 'Escalate Encounter' action is triggered; - Created a workflow for generating a 'Medical Necessity PDF' that can be sent to patients as part of a message. API - Added two new health check monitors on our Status Pages; - Added an endpoint for partners to move a case from Approved to Processing; - Created a new Webhook to account for all email notifications we send over to patients, so partners know which patient events we need to send and possibly handle it themselves; - Created a new Webhook to account for all workflows that are triggered to patients requesting additional information, like DL, intro video, file upload and body metrics. https://status.mdintegrations.com/incident/417753 Thu, 22 Aug 2024 20:30:00 +0000 https://status.mdintegrations.com/incident/417753#f5dc3d909396135ddbc8591c5e6c2738efc449122bc06e848cb9e6eaff755a8d Maintenance completed https://status.mdintegrations.com/incident/417753 Thu, 22 Aug 2024 20:15:00 -0000 https://status.mdintegrations.com/incident/417753#2204c7e3d2349c76ccb5fae11e8b4abacf0f2fdab6793ebadcd648f090da6ac3 A few hotfixes will be released on 8/22 to account for the following issues: - Encounters wouldn't stay in Waiting right after clinicians would set it - "Patient was updated" audit log being generated when a user access a patient chart - Caching medication history causing too many requests We'll be monitoring server performance and reliability as we reenable background caching of medication history. No other downtime is expected. https://status.mdintegrations.com/incident/416530 Tue, 20 Aug 2024 12:17:00 -0000 https://status.mdintegrations.com/incident/416530#82cf69b0705963aa438c8ef63eb85b2b5f7fee1c822c449adfda0da8c5364a85 Some of our customers are currently experiencing a degradation of service. Our team is currently investigating the cause. Early findings suggest an issue with our application framework failing to close idle connections which leads to a lock on our database. ---- We identified an issue with idle connections not closing properly. We've issued a fix to automatically close those and we'll be monitoring database availability throughout the day to ensure stability. ---- We just deployed a new fix to account for idle connections with shorter timespans. We'll continue monitoring database activity closely to ensure stability. https://status.mdintegrations.com/incident/416114 Mon, 19 Aug 2024 17:25:00 -0000 https://status.mdintegrations.com/incident/416114#a61a8b6b5a1217c0f425787b841638e1191fdb3ea94c75416b5a9516e993bd48 As we publish new changes to our platform, we identified an issue that degraded our database performance unexpectedly. Our team is investigating the issue and it should be resolved in the next few minutes. ------- We resolved the deadlock affecting our release and changes are now live. Service has been restored successfully. https://status.mdintegrations.com/incident/416114 Mon, 19 Aug 2024 17:25:00 -0000 https://status.mdintegrations.com/incident/416114#a61a8b6b5a1217c0f425787b841638e1191fdb3ea94c75416b5a9516e993bd48 As we publish new changes to our platform, we identified an issue that degraded our database performance unexpectedly. Our team is investigating the issue and it should be resolved in the next few minutes. ------- We resolved the deadlock affecting our release and changes are now live. Service has been restored successfully. https://status.mdintegrations.com/incident/413427 Mon, 19 Aug 2024 15:00:00 +0000 https://status.mdintegrations.com/incident/413427#94b0e6f89030c002766213f688d0098a181973e7787f80d303aa1b7ad297baa8 Maintenance completed https://status.mdintegrations.com/incident/413427 Mon, 19 Aug 2024 15:00:00 +0000 https://status.mdintegrations.com/incident/413427#94b0e6f89030c002766213f688d0098a181973e7787f80d303aa1b7ad297baa8 Maintenance completed https://status.mdintegrations.com/incident/413427 Mon, 19 Aug 2024 13:00:00 -0000 https://status.mdintegrations.com/incident/413427#6906ede4cde0705b8b90f2b0a11e2caedb1febae27a8949e88a286101960017a Here are some changes we're planning to launch on our next release scheduled for next Monday, Aug 19th. No service disruption is expected for this release. GENERAL - You will be able to view and manage your logged in devices - An email notification will be sent when you log in from a new device - Two new checks will be added to our status page for overall server health and processing queue status WEB - Improved loading performance of partner statistics - Added toggle for partners to 'enable global statistics' - Fixed issue that prevented patients from requesting for their account to be deleted - Created a new partner statistic item for Dismissed Messages - Refactored specialties and how its items are associated to partners to make it clearer when offerings and intakes come from a specialty VS managed by partner account - Added a toggle to partners account so that changes to prescriptions require the case to be held in Approved CLINICIANS APP - Added a button for clinicians to be able to reach out to the partners' escalation email - Properly handle users with no partners associated to their profile and show a message to them when that happens - Added a functionality to mark a Drivers License as manually verified - Refactored the case submission flow so that the 'Thank you' and 'Chart notes' are only sent when the case goes to Processing - Added "prescription benefits" for displaying the benefits associated with a prescription - We are now supporting electronic prior auth workflows to be executed from the Approved folder - Added filter for the new "Extra Approval" flag SHOPIFY - Inserted "Intake" and "Chat with Doctor" buttons on the order details page and confirmation emails PATIENT APP - Fixed scroll position not being restored to the top on mobile for questions with multiple options - Tweaked the messaging experience, including: - Removed default value for allergies, meds. etc. on the intake form; - Added theme options to disable some of the hard coded messages; - Moved "this is a private channel..." message to take less space and not to be confused with an actual message - Fixed "Contact Support" button from the menu not working when page is embedded. https://status.mdintegrations.com/incident/413427 Mon, 19 Aug 2024 13:00:00 -0000 https://status.mdintegrations.com/incident/413427#6906ede4cde0705b8b90f2b0a11e2caedb1febae27a8949e88a286101960017a Here are some changes we're planning to launch on our next release scheduled for next Monday, Aug 19th. No service disruption is expected for this release. GENERAL - You will be able to view and manage your logged in devices - An email notification will be sent when you log in from a new device - Two new checks will be added to our status page for overall server health and processing queue status WEB - Improved loading performance of partner statistics - Added toggle for partners to 'enable global statistics' - Fixed issue that prevented patients from requesting for their account to be deleted - Created a new partner statistic item for Dismissed Messages - Refactored specialties and how its items are associated to partners to make it clearer when offerings and intakes come from a specialty VS managed by partner account - Added a toggle to partners account so that changes to prescriptions require the case to be held in Approved CLINICIANS APP - Added a button for clinicians to be able to reach out to the partners' escalation email - Properly handle users with no partners associated to their profile and show a message to them when that happens - Added a functionality to mark a Drivers License as manually verified - Refactored the case submission flow so that the 'Thank you' and 'Chart notes' are only sent when the case goes to Processing - Added "prescription benefits" for displaying the benefits associated with a prescription - We are now supporting electronic prior auth workflows to be executed from the Approved folder - Added filter for the new "Extra Approval" flag SHOPIFY - Inserted "Intake" and "Chat with Doctor" buttons on the order details page and confirmation emails PATIENT APP - Fixed scroll position not being restored to the top on mobile for questions with multiple options - Tweaked the messaging experience, including: - Removed default value for allergies, meds. etc. on the intake form; - Added theme options to disable some of the hard coded messages; - Moved "this is a private channel..." message to take less space and not to be confused with an actual message - Fixed "Contact Support" button from the menu not working when page is embedded. https://status.mdintegrations.com/incident/404450 Mon, 05 Aug 2024 16:00:00 +0000 https://status.mdintegrations.com/incident/404450#b5e41a96ad798a467e550b88d7ec259f730c3dad848eabe4107700d8256dac1e Maintenance completed https://status.mdintegrations.com/incident/404450 Mon, 05 Aug 2024 16:00:00 +0000 https://status.mdintegrations.com/incident/404450#b5e41a96ad798a467e550b88d7ec259f730c3dad848eabe4107700d8256dac1e Maintenance completed https://status.mdintegrations.com/incident/404450 Mon, 05 Aug 2024 14:00:00 -0000 https://status.mdintegrations.com/incident/404450#037ca449c5cc9220fa51184905d03b40991b8bec6c669801ed797c32c7670220 On our next release, a platform version upgrade will be deployed and will require a server restart. During the release window our servers might be intermittent or offline for a few minutes. ### New "Approved" Status This release also introduces a new status/queue for encounters: "Approved". When a physician approves an encounter, it'll now go to the Approved status before going to Processing. **Most encounters will be moved to Processing automatically as they won't require additional actions to be taken manually, so this change will be largely transparent to most of our partners.** This new status is part of a larger feature, coming in the weeks after, for Prior Authorization. The new ePA flow will enable support users to process prior auth requests directly from MDI. Encounters that require prior auth will be tagged in the Approved queue for Support users to process them manually (that's the reason we had to add a new status to the encounter life-cycle). Once approved by the patient's insurance company, these encounters will be moved to Processing and sent to the pharmacy automatically. Specific details on how support users will interact with the Approved queue will be shared at a later date by our operations team. ### Encounter life-cycle 1. Encounter gets created; 2. A physician is assigned to it; 3. Physician approves its prescription(s); 4. Encounter goes to the new Approved queue; 5. When in approved: - If any prescription requires insurance approval, Support users will be able to initiate the ePA flow for them; - If any prescription is set to be manually released by Support (which enables ePA flows to be initiated outside of MDI), Support users will be able to move the encounter to Processing manually; - All other encounters will automatically go to the Processing status as it is today; 6. Once in Processing, the encounter will be completed as soon as we receive a successful response back from Surescripts. ### Next steps **You are not required to update your existing integration for this new status**. Most of the workflow changes will happen internally and you should receive the exact same responses from the same webhooks you have been using so far. A webhook for the Approved status will also be added for partners that want to build additional workflows. https://status.mdintegrations.com/incident/404450 Mon, 05 Aug 2024 14:00:00 -0000 https://status.mdintegrations.com/incident/404450#037ca449c5cc9220fa51184905d03b40991b8bec6c669801ed797c32c7670220 On our next release, a platform version upgrade will be deployed and will require a server restart. During the release window our servers might be intermittent or offline for a few minutes. ### New "Approved" Status This release also introduces a new status/queue for encounters: "Approved". When a physician approves an encounter, it'll now go to the Approved status before going to Processing. **Most encounters will be moved to Processing automatically as they won't require additional actions to be taken manually, so this change will be largely transparent to most of our partners.** This new status is part of a larger feature, coming in the weeks after, for Prior Authorization. The new ePA flow will enable support users to process prior auth requests directly from MDI. Encounters that require prior auth will be tagged in the Approved queue for Support users to process them manually (that's the reason we had to add a new status to the encounter life-cycle). Once approved by the patient's insurance company, these encounters will be moved to Processing and sent to the pharmacy automatically. Specific details on how support users will interact with the Approved queue will be shared at a later date by our operations team. ### Encounter life-cycle 1. Encounter gets created; 2. A physician is assigned to it; 3. Physician approves its prescription(s); 4. Encounter goes to the new Approved queue; 5. When in approved: - If any prescription requires insurance approval, Support users will be able to initiate the ePA flow for them; - If any prescription is set to be manually released by Support (which enables ePA flows to be initiated outside of MDI), Support users will be able to move the encounter to Processing manually; - All other encounters will automatically go to the Processing status as it is today; 6. Once in Processing, the encounter will be completed as soon as we receive a successful response back from Surescripts. ### Next steps **You are not required to update your existing integration for this new status**. Most of the workflow changes will happen internally and you should receive the exact same responses from the same webhooks you have been using so far. A webhook for the Approved status will also be added for partners that want to build additional workflows. https://status.mdintegrations.com/incident/374613 Sat, 25 May 2024 13:15:00 -0000 https://status.mdintegrations.com/incident/374613#b2327890d6c60e12d5a6baca52580a926ae8f100c424d64233eb845d9382ce0d Customers in some regions might experience performance degradation as part of a test we are performing to assess infrastructure reliability. ---- Test is now concluded. https://status.mdintegrations.com/incident/374304 Fri, 24 May 2024 19:31:00 -0000 https://status.mdintegrations.com/incident/374304#eb559bed57ed4bc8251a435f0b40c35af19a8b813bbface7c2edd42e8b06ff64 We detected a high CPU usage on our main server which may cause timeout on some customer's API calls. We're currently investigating the issue and working to restore the service as soon as possible. ---- Issue has been resolved and service is now back at normal operation. Get audit log endpoints have been temporarily disabled. https://status.mdintegrations.com/incident/357913 Sat, 20 Apr 2024 07:05:00 +0000 https://status.mdintegrations.com/incident/357913#ddcd9381f6f92694fccb3e7a88655c4f52192fc2d856113baf7822012ab98712 Maintenance completed https://status.mdintegrations.com/incident/357913 Sat, 20 Apr 2024 07:00:00 -0000 https://status.mdintegrations.com/incident/357913#850e5604c642d08a47b0a517a1834984517347147f553fe3655b058751584e5c In order to finalize our Dosespot v2 migration from Monday, a production server restart is required. It should last 5 minutes. https://status.mdintegrations.com/incident/354587 Tue, 16 Apr 2024 05:00:00 +0000 https://status.mdintegrations.com/incident/354587#c4976a9924c59af2dde7fcd968793ec6a883522a2226e6529fb930c3dff4e286 Maintenance completed https://status.mdintegrations.com/incident/354587 Tue, 16 Apr 2024 05:00:00 +0000 https://status.mdintegrations.com/incident/354587#c4976a9924c59af2dde7fcd968793ec6a883522a2226e6529fb930c3dff4e286 Maintenance completed https://status.mdintegrations.com/incident/354587 Tue, 16 Apr 2024 02:00:00 -0000 https://status.mdintegrations.com/incident/354587#e8a15084a799a8b6da7ca962c2a7172eaac137a2676b6b7e6345dadde7f2a43c Next Monday (April 15th) starting at 9pm CT, we will have a maintenance window with an expected duration of about 2 hours. During that time our servers will be intermittent or offline as we perform a required platform upgrade that needs to coordinated with an external team (in which we depended on their availability). We'll be updating our API to use a new version of Dosespot (our e-prescribing partner) which introduces the following breaking changes: - Medication Search endpoint will now return a different payload structure; - Get Medication by ID endpoint will require different parameters; These changes will NOT affect customers using our white label solutions or customers that use MDI offering IDs (regardless if using medication ID, compound ID, etc...). We don't foresee these changes affecting any of our existing customers regardless. We appreciate your patience and we'll let you know when servers are back to normal. https://status.mdintegrations.com/incident/354587 Tue, 16 Apr 2024 02:00:00 -0000 https://status.mdintegrations.com/incident/354587#e8a15084a799a8b6da7ca962c2a7172eaac137a2676b6b7e6345dadde7f2a43c Next Monday (April 15th) starting at 9pm CT, we will have a maintenance window with an expected duration of about 2 hours. During that time our servers will be intermittent or offline as we perform a required platform upgrade that needs to coordinated with an external team (in which we depended on their availability). We'll be updating our API to use a new version of Dosespot (our e-prescribing partner) which introduces the following breaking changes: - Medication Search endpoint will now return a different payload structure; - Get Medication by ID endpoint will require different parameters; These changes will NOT affect customers using our white label solutions or customers that use MDI offering IDs (regardless if using medication ID, compound ID, etc...). We don't foresee these changes affecting any of our existing customers regardless. We appreciate your patience and we'll let you know when servers are back to normal. https://status.mdintegrations.com/incident/327523 Fri, 16 Feb 2024 02:35:00 +0000 https://status.mdintegrations.com/incident/327523#2d6f614a21f82a462d933487112a4175be3530747761e2c0b86d33a65627170e Maintenance completed https://status.mdintegrations.com/incident/327523 Fri, 16 Feb 2024 02:25:00 -0000 https://status.mdintegrations.com/incident/327523#3c7000e63e59b0ea0a278b2b56e5d14db91743da882ad2eb6feba2fe7260506a We're restarting our API server briefly to make sure latest updates are applied. https://status.mdintegrations.com/incident/316363 Tue, 06 Feb 2024 01:15:00 +0000 https://status.mdintegrations.com/incident/316363#60a52b955ee53988ed0b5edb0e50df1a23c084dd7521d64c705f33274f2dc340 Maintenance completed https://status.mdintegrations.com/incident/316363 Tue, 06 Feb 2024 01:15:00 +0000 https://status.mdintegrations.com/incident/316363#60a52b955ee53988ed0b5edb0e50df1a23c084dd7521d64c705f33274f2dc340 Maintenance completed https://status.mdintegrations.com/incident/316363 Tue, 06 Feb 2024 00:30:00 -0000 https://status.mdintegrations.com/incident/316363#a03526ed88c1cb45809fa1b2ddc5597a05b428d14eebcd1104e5c9e2442d93fa ✅ Update: Changes were implemented successfully. We're investigating an issue with the internal Admin Panel that should not affect any partners. --------- ⚠️ Update: Dosespot v2 upgrade has been postponed to a later date due to additional tests required on their end. We decided to keep the maintenance with updates to other products. The Clinicians App will be temporarily disabled from 6:30pm to 7:15pm CT while we perform updates. --------- On Feb 5th, from 6am to 8am CT, MD Integrations servers will be unavailable due to a maintenance window with an expected duration of 2 hours. ⚠️ During that time our servers will be intermittent or offline as we perform both a server and a required platform upgrade. Patient and encounter record may fail to be created during the maintenance window and will have to be resubmitted. As part of the platform upgrade, we'll be moving to a new version of DoseSpot (our e-prescriptions partner) which introduces the following breaking changes: - Medication Search endpoint will now return a different payload structure (https://drive.google.com/file/d/1cVBy3WfaW2Qcksp0pxhkv6e6P0jqJvLm); - Get Medication by ID endpoint will require different parameters (https://drive.google.com/file/d/1ZJglLXRS_i_U1oE3zgBg-krsTJlJbRnp); These changes will NOT affect customers using our white label solutions or customers that use offering IDs (regardless if using medication ID, compound ID, etc...). We don't foresee these changes affecting any of our existing customers. We appreciate your patience and we'll let you know through our Status Page when servers are back online. https://status.mdintegrations.com/incident/316363 Tue, 06 Feb 2024 00:30:00 -0000 https://status.mdintegrations.com/incident/316363#a03526ed88c1cb45809fa1b2ddc5597a05b428d14eebcd1104e5c9e2442d93fa ✅ Update: Changes were implemented successfully. We're investigating an issue with the internal Admin Panel that should not affect any partners. --------- ⚠️ Update: Dosespot v2 upgrade has been postponed to a later date due to additional tests required on their end. We decided to keep the maintenance with updates to other products. The Clinicians App will be temporarily disabled from 6:30pm to 7:15pm CT while we perform updates. --------- On Feb 5th, from 6am to 8am CT, MD Integrations servers will be unavailable due to a maintenance window with an expected duration of 2 hours. ⚠️ During that time our servers will be intermittent or offline as we perform both a server and a required platform upgrade. Patient and encounter record may fail to be created during the maintenance window and will have to be resubmitted. As part of the platform upgrade, we'll be moving to a new version of DoseSpot (our e-prescriptions partner) which introduces the following breaking changes: - Medication Search endpoint will now return a different payload structure (https://drive.google.com/file/d/1cVBy3WfaW2Qcksp0pxhkv6e6P0jqJvLm); - Get Medication by ID endpoint will require different parameters (https://drive.google.com/file/d/1ZJglLXRS_i_U1oE3zgBg-krsTJlJbRnp); These changes will NOT affect customers using our white label solutions or customers that use offering IDs (regardless if using medication ID, compound ID, etc...). We don't foresee these changes affecting any of our existing customers. We appreciate your patience and we'll let you know through our Status Page when servers are back online. https://status.mdintegrations.com/incident/274288 Wed, 18 Oct 2023 04:26:00 -0000 https://status.mdintegrations.com/incident/274288#924fd27271306426aece2487d6bf8149357cd07544af19d64d1b3ad9c0e897a7 A Dosespot issue has greatly increased the latency to call all Dosespot API endpoints, which resulted in increased our latency on encounter-related endpoints. We'll be issuing a change to further decouple our cases queue from Dosespot but prescription submission will still be impacted until Dosespot fixes the issue on their end. ------- Update: change has been released. Encounters list and encounter details should be restored. ------- Update: Dosespot issue have been resolved. Service has been restablished. https://status.mdintegrations.com/incident/274288 Wed, 18 Oct 2023 04:26:00 -0000 https://status.mdintegrations.com/incident/274288#924fd27271306426aece2487d6bf8149357cd07544af19d64d1b3ad9c0e897a7 A Dosespot issue has greatly increased the latency to call all Dosespot API endpoints, which resulted in increased our latency on encounter-related endpoints. We'll be issuing a change to further decouple our cases queue from Dosespot but prescription submission will still be impacted until Dosespot fixes the issue on their end. ------- Update: change has been released. Encounters list and encounter details should be restored. ------- Update: Dosespot issue have been resolved. Service has been restablished. https://status.mdintegrations.com/incident/259710 Fri, 15 Sep 2023 14:16:00 -0000 https://status.mdintegrations.com/incident/259710#4cdef8d6d9ea8c159100757a9eae78a5240610f752e190dcf221a069ba40a774 Our team is working on an issue that's causing degraded performance while loading encounters on the Clinicians App. https://status.mdintegrations.com/incident/247382 Fri, 18 Aug 2023 08:00:00 +0000 https://status.mdintegrations.com/incident/247382#521440cbd1ce4b8c1226ee5389e65a29cf5a330a5bbc01384810cf1ce8db152e Maintenance completed https://status.mdintegrations.com/incident/247382 Fri, 18 Aug 2023 08:00:00 +0000 https://status.mdintegrations.com/incident/247382#521440cbd1ce4b8c1226ee5389e65a29cf5a330a5bbc01384810cf1ce8db152e Maintenance completed https://status.mdintegrations.com/incident/247382 Fri, 18 Aug 2023 04:00:00 -0000 https://status.mdintegrations.com/incident/247382#20d54c45281749cff9d9a2a6071ab6e99c36e494f9db1d8976442d4516e99a92 We're currently migrating our server to a new infrastructure that requires a server restart. The full duration of this deploy may vary as data gets migrated and consolidated. https://status.mdintegrations.com/incident/247382 Fri, 18 Aug 2023 04:00:00 -0000 https://status.mdintegrations.com/incident/247382#20d54c45281749cff9d9a2a6071ab6e99c36e494f9db1d8976442d4516e99a92 We're currently migrating our server to a new infrastructure that requires a server restart. The full duration of this deploy may vary as data gets migrated and consolidated. https://status.mdintegrations.com/incident/243862 Thu, 10 Aug 2023 06:10:00 +0000 https://status.mdintegrations.com/incident/243862#9f2d9820f93ab12c3cf5df5810c8946eca0c03214f4d61a0ab9964319627078e Maintenance completed https://status.mdintegrations.com/incident/243862 Thu, 10 Aug 2023 06:10:00 +0000 https://status.mdintegrations.com/incident/243862#9f2d9820f93ab12c3cf5df5810c8946eca0c03214f4d61a0ab9964319627078e Maintenance completed https://status.mdintegrations.com/incident/243862 Thu, 10 Aug 2023 05:00:00 -0000 https://status.mdintegrations.com/incident/243862#418a55b605ce0a1f8d2325840e05a21d82da9e2a58c738e0bed8556a3f0e0c13 We'll be performing upgrades to our database server which requires a server restart. We expect the downtime window to be of around 15 minutes. https://status.mdintegrations.com/incident/243862 Thu, 10 Aug 2023 05:00:00 -0000 https://status.mdintegrations.com/incident/243862#418a55b605ce0a1f8d2325840e05a21d82da9e2a58c738e0bed8556a3f0e0c13 We'll be performing upgrades to our database server which requires a server restart. We expect the downtime window to be of around 15 minutes. https://status.mdintegrations.com/incident/243634 Wed, 09 Aug 2023 18:25:00 -0000 https://status.mdintegrations.com/incident/243634#46a0fd29641f19e571459d1515d525336c11ef8fbbd389dd955e8748e2960513 Our servers are experiencing increased loads and latency across all of our production products. Our engineering team is investigating the root cause.